AMSTEL & HEINEKEN DO NOT CARE ABOUT THEIR CUSTOMERS

I contacted Amstel back in February regarding a broken beer bottle that I bought from a Spar. After numerous automated responses and a complaint on Hello Peter I finally spoke to a lady who said she would send a courier company to collect the broken bottle as it was needed for quality control and would contact me again a week later. No courier came and there has been no contact. I have contacted Heineken Europe.....another automated response saying 'we value you' and 'someone will be in touch'. Again nothing! I even contacted Heineken UK - same scenario. Amstel & Heineken have ZERO customer service care. ZERO!!