AMVIRAL GROUP ***** - Paid me for batteries, misused them and have filed a charge back with card issuer !

BEWARE of AMVIRAL GROUP !

This company bought 12v Lithium batteries from my company in Aug of 2023.

Based on the questions received and the answers given prior to concluding any sale, it was clear that their technical knowledge of electronics was not good at all!

Before any sale had taken place, I explained that the batteries cannot be used in Series connection as per the product description on the product page of our website.

I was involved in a whats App chat with both Bev and Dimitri where I explained this again, twice more!

They later sent me a message showing me the batteries connected in series claiming they do not work and when I pointed out this major mistake I was rudely told by Dimitri, the owner of Amviral Group that "it does not matter" and "Any lithium battery can be connected in series"

I reminded him that it says "DO NOT CONNECT IN SERIES" on the product description page and that I advised the same via Whats app prior to the sale !

Amviral then demanded a refund from me claiming the batteries were used, old and scratched despite there being no mention of this upon delivery or prior to them making use of the batteries!

When I declined any refund due to my product being misused- I was threatened that a SAPS case would be opened and aggressive action would be taken and that they may initiate a class action law suit !

Can you believe that someone goes this far after misusing a product even after being informed and forewarned how "not to" connect the batteries but still goes ahead and does so and after being corrected still wants their money back - I am now writing this as the credit card processor has received a charge back request from Amviral Group who want their money back after damaging the batteries through misuse and using contrary to instructions!

In my opinion Amviral is run by some very dishonest people with bad intentions and who are simply not able to own their own mistakes and want others to pay the costs for their mistakes!

BEWARE OF AMVIRAL GROUP- YOU HAVE BEEN WARNED !