Islamaphobic ****** is alive and well at Ana’s Place and The Green Door in Mossel Bay

We booked accommodation at Ana's Place in Mossel Bay on Saturday 15/07/2023 before departing our home in Cape Town. We had a family member in ICU at Life Bay View Hospital after a serious motor vehicle accident, whilst on his way back to Cape Town. We chose a check-in time of 16h00 to 17h00 after we were able to see him at hospital. We went to Ana’s place before 17h00 but could not gain entry as the intercom system was not answered when we tried it. We called the number on the advertising board outside and we were told to go to the green door at 49 Marsh Street (a backpackers). When we went to reception a lady came inside from a back door and told us that Bookings.com made an error with our booking. I guess we were not good enough to be greeted properly as she did not introduce herself (we assume she was the manager). She told us that we booked apartment 10 on Bookings.com and there is no such apartment (no apartment was specified on Booking.com). She told us that we must understand that Ana’s place is an exclusive establishment and that we could not stay their as it was very expensive. She then wanted to show us accommodation at the backpackers, which I refused as that was not our booking. She then told us that we should have known when we made the booking that the price was wrong because you cannot pay R711 for that kind of accommodation. She then went on to say she wanted to negotiate a price higher than the Booking.com price that we booked. Throughout the interaction, this woman was condescending and disrespectful and told us that this was not their problem it was Bookings.com’s mistake and that it was basically our problem. I had enough of this belligerent person and told her we wanted nothing to do with this disgusting establishment. I then walked away first and said to my wife, “let’s leave” and she said to my wife, “yes leave because we do not want people like you staying here anyway”. We reported this incident to Bookings.com and on Monday 17/07/2023 this woman (not sure her name) called my wife on her cell phone and said to her, because we made a mistake, they would like to offer us a free stay with their establishment. My wife came to me and said she should speak to me. She reiterated that because we made a mistake, they would like to offer us a free stay. Her tone was the polar opposite of our initial interaction. She was polite and sounded like a human being, not a *****ed ******. I was not interested in a half-backed apology that told us, even though we were wrong they were being the better people. My wife tod her to let her owner call as we did not want to speak to her. ****** is not an accident that you can say sorry for. This is inbred and comes from a dark psyche that cannot be erased because you are told that it is wrong. You need to believe that it is wrong, and it does not take two days to overcome. We left and found accommodation at Oceans Hotel & Self Catering in Mossel Bay where people were eager to assist.