AP
Ana's Place Apartments
Unclaimed Business
AP
Ana's Place Apartments
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
3|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
Frequently Asked Questions About Ana's Place Apartments
Ana's Place Apartments has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Ana's Place Apartments across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKvdM
Karin van der Mescht
1 reviews | Active since Jan 2020
24 Feb 2026, 00:09
Hell in Heaven
We looked forward to our stay very much for a long time. We stayed in this same apartment unit 1 in Klipper str with no problems at all a few years ago. This time was more like Faulty Towers. When we arrived we were told the rate is for 1 person and not 2 as advertised on Booking .com. The unit floor, carpet, balcony and steps were filthy. When asking the cleaner to clean it, she said she already cleaned it. When asking how the heated towel rack works, we were told it does not work and will not be fixed either. The security gate opened and closed randomly. The free WiFi that was advertised did not work at all. We were there for 2 weeks. Money we did not budget for, was buying data. I rinsed the dishes one evening and the whole basin full of fatty water fell out and flooded the unit including the carpet. The refrigerator that they advertise is a bar fridge that is faulty. It can not even make ice blocks. Totally insufficient for a 2 week stay. They also advertised an outdoor fireplace that was nowhere to be seen. We booked in advance as a reunion for our 2 children from the Western Cape to come join us over a weekend in the unit next to us, unit 2. Still no WiFi. Not even enough utensils to celebrate. 2 of everything only in each unit. Wash, wash, wash and wasting water. Very inconvenient and taking turns to eat and wait for a bowl etc. By no means cheap accommodation. What a great disappointment.
Helpful (0)
|Replies (0)KvdM
Karin van der Mescht
1 reviews | Active since Jan 2020
24 Feb 2026, 00:09
Hell in Heaven
We looked forward to our stay very much for a long time. We stayed in this same apartment unit 1 in Klipper str with no problems at all a few years ago. This time was more like Faulty Towers. When we arrived we were told the rate is for 1 person and not 2 as advertised on Booking .com. The unit floor, carpet, balcony and steps were filthy. When asking the cleaner to clean it, she said she already cleaned it. When asking how the heated towel rack works, we were told it does not work and will not be fixed either. The security gate opened and closed randomly. The free WiFi that was advertised did not work at all. We were there for 2 weeks. Money we did not budget for, was buying data. I rinsed the dishes one evening and the whole basin full of fatty water fell out and flooded the unit including the carpet. The refrigerator that they advertise is a bar fridge that is faulty. It can not even make ice blocks. Totally insufficient for a 2 week stay. They also advertised an outdoor fireplace that was nowhere to be seen. We booked in advance as a reunion for our 2 children from the Western Cape to come join us over a weekend in the unit next to us, unit 2. Still no WiFi. Not even enough utensils to celebrate. 2 of everything only in each unit. Wash, wash, wash and wasting water. Very inconvenient and taking turns to eat and wait for a bowl etc. By no means cheap accommodation. What a great disappointment.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jul 2023, 06:49
Islamaphobic ****** is alive and well at Ana’s Place and The Green Door in Mossel Bay
We booked accommodation at Ana's Place in Mossel Bay on Saturday 15/07/2023 before departing our home in Cape Town. We had a family member in ICU at Life Bay View Hospital after a serious motor vehicle accident, whilst on his way back to Cape Town. We chose a check-in time of 16h00 to 17h00 after we were able to see him at hospital. We went to Ana’s place before 17h00 but could not gain entry as the intercom system was not answered when we tried it. We called the number on the advertising board outside and we were told to go to the green door at 49 Marsh Street (a backpackers). When we went to reception a lady came inside from a back door and told us that Bookings.com made an error with our booking. I guess we were not good enough to be greeted properly as she did not introduce herself (we assume she was the manager). She told us that we booked apartment 10 on Bookings.com and there is no such apartment (no apartment was specified on Booking.com). She told us that we must understand that Ana’s place is an exclusive establishment and that we could not stay their as it was very expensive. She then wanted to show us accommodation at the backpackers, which I refused as that was not our booking. She then told us that we should have known when we made the booking that the price was wrong because you cannot pay R711 for that kind of accommodation. She then went on to say she wanted to negotiate a price higher than the Booking.com price that we booked. Throughout the interaction, this woman was condescending and disrespectful and told us that this was not their problem it was Bookings.com’s mistake and that it was basically our problem. I had enough of this belligerent person and told her we wanted nothing to do with this disgusting establishment. I then walked away first and said to my wife, “let’s leave” and she said to my wife, “yes leave because we do not want people like you staying here anyway”. We reported this incident to Bookings.com and on Monday 17/07/2023 this woman (not sure her name) called my wife on her cell phone and said to her, because we made a mistake, they would like to offer us a free stay with their establishment. My wife came to me and said she should speak to me. She reiterated that because we made a mistake, they would like to offer us a free stay. Her tone was the polar opposite of our initial interaction. She was polite and sounded like a human being, not a *****ed ******. I was not interested in a half-backed apology that told us, even though we were wrong they were being the better people. My wife tod her to let her owner call as we did not want to speak to her. ****** is not an accident that you can say sorry for. This is inbred and comes from a dark psyche that cannot be erased because you are told that it is wrong. You need to believe that it is wrong, and it does not take two days to overcome. We left and found accommodation at Oceans Hotel & Self Catering in Mossel Bay where people were eager to assist.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jul 2023, 06:49
Islamaphobic ****** is alive and well at Ana’s Place and The Green Door in Mossel Bay
We booked accommodation at Ana's Place in Mossel Bay on Saturday 15/07/2023 before departing our home in Cape Town. We had a family member in ICU at Life Bay View Hospital after a serious motor vehicle accident, whilst on his way back to Cape Town. We chose a check-in time of 16h00 to 17h00 after we were able to see him at hospital. We went to Ana’s place before 17h00 but could not gain entry as the intercom system was not answered when we tried it. We called the number on the advertising board outside and we were told to go to the green door at 49 Marsh Street (a backpackers). When we went to reception a lady came inside from a back door and told us that Bookings.com made an error with our booking. I guess we were not good enough to be greeted properly as she did not introduce herself (we assume she was the manager). She told us that we booked apartment 10 on Bookings.com and there is no such apartment (no apartment was specified on Booking.com). She told us that we must understand that Ana’s place is an exclusive establishment and that we could not stay their as it was very expensive. She then wanted to show us accommodation at the backpackers, which I refused as that was not our booking. She then told us that we should have known when we made the booking that the price was wrong because you cannot pay R711 for that kind of accommodation. She then went on to say she wanted to negotiate a price higher than the Booking.com price that we booked. Throughout the interaction, this woman was condescending and disrespectful and told us that this was not their problem it was Bookings.com’s mistake and that it was basically our problem. I had enough of this belligerent person and told her we wanted nothing to do with this disgusting establishment. I then walked away first and said to my wife, “let’s leave” and she said to my wife, “yes leave because we do not want people like you staying here anyway”. We reported this incident to Bookings.com and on Monday 17/07/2023 this woman (not sure her name) called my wife on her cell phone and said to her, because we made a mistake, they would like to offer us a free stay with their establishment. My wife came to me and said she should speak to me. She reiterated that because we made a mistake, they would like to offer us a free stay. Her tone was the polar opposite of our initial interaction. She was polite and sounded like a human being, not a *****ed ******. I was not interested in a half-backed apology that told us, even though we were wrong they were being the better people. My wife tod her to let her owner call as we did not want to speak to her. ****** is not an accident that you can say sorry for. This is inbred and comes from a dark psyche that cannot be erased because you are told that it is wrong. You need to believe that it is wrong, and it does not take two days to overcome. We left and found accommodation at Oceans Hotel & Self Catering in Mossel Bay where people were eager to assist.
0
Replies (0)