Terrible service and disappointing food

My husband and I had the worst experience at Anat Emporers palace. The service was terrible. The cashier desk was so unorganized when we got there. After ordering we waited about 20 minutes to start our food order. They had no coleslaw, no cabbage, no cucumber and no tahina sauce. The eggplant was burnt black, not edible. The staff said there was no cucumber and I asked if there was none in the back? When I asked the lady to get more cucumber she rolled her eyes and wiped the snot from her nose on her shirt. Then I continued to wait another 20 minutes for her to cut cucumber. I felt sorry for the many people waiting after me because there was barely any fillings left for them. Just really poor service in general and so unwilling to help or provide the service we pay for at a well known brand like anat. The floors were full of *******. The manager needs to get involved and ensure the staff are cleaning up and keeping the food space hygienic and stocked. Chips were cold and stale. We will not be back.