Bad customer service

Bad customer service at Mall of Africa. I bought 2 chicken plenty and I was charged for a wrap and when I asked the guy he said that I should come back the next day for a refund and I live in Pretoria. I had to drive all the way to Mall of Africa from Pretoria. That is B.S . He has a very condescending attitude and tone towards me and my boyfriend. When I asked him why is he not giving me a receipt and how will he identify me, he asked who else would come there for the situation. That is utterly rude and unacceptable. @anat_foods yall not value customer service and it's disgusting