Thief’s

I booked a blue train excursion for my wife’s 47th birthday which was the 30th November. Days before the trip was to take place, the train derailed. The following Monday I received a mail from andgo.com which indicated that we have nothing to worry about as there are two blue trains. A few days later, I received a mail from Andgo.travel indicating that the trip will be cancelled and that we have an option to travel on different dates or get a refund less R3450 / person. This did not suit us as this was a special occasion. This to me is outrageous and they indicated this is what the supplies are going to charge. I asked them for precise invoices from their suppliers / operators charges. To date they have changed their story on many occasions and now want to offer a voucher to the value of R6900. This to me is unacceptable as I did not cancel the trip and at no stage did I receive any T&C’s but now they expect me to use my travel insurance. I never had travel insurance as I would have only procured it just before traveling. THE OPERATORS / OWNERS ARE NOT TRUSTWORTHY AND CHANGE THEIR T&C’s AS AND WHEN THEY FEEL IT IS NEEDED. AS OF TODAY, I HAVE STILL NOT RECEIVED AND REFUND OF MONIES PAID AND THEY HAVE ALL SORTS OF EXCUSES. STAY CLEAR OF andgo.com!