Worst service ever received

I have never in my life received such poor service from a service provider. The lack of communication takes the cup for me. This is after following up on my order that had a delivery notice of 7-10 days. The follow up was 14 days after and many countless days after. It's unbelievable how their systems are so quick to receive payment but very slow and poor when it comes to something so important for any business, communication.