LT
Lilian T
Active since Sep 2014
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Worst service ever
I have an old account with Metro fiber that I wasn't aware which was then handed over to HC, account LIL238. I made an arrangements to make R50 payments every month with one of the agents. I started paying the account and making more payments when I had some extra cash. Now I'm getting spam calls from different agents threatening to hand me over as a bad payee when I had just paid a little over the agreed R50. Why am I being harassed by these people?
0 replies
10 months ago
Frustrating service from MetroFibre
Please tell me how I am sitting on two accounts with the same Service provider MetroFibre for the same household. My account LIL246 is up to date but I keep getting calls of an account I never went with LIL238. I have tried to explain to over 6 consultants that have been calling me about the latter account and even asked them to check for any data usage that shows on the account LIL238. No one has gotten back to me on this and this is over 2 months now. Someone please tell me why I have two accounts under the same.
53 replies
12 months ago
Great service by Hlengiwe Dlamini
Great service from Hlengiwe Damini on helping resolve a Mtrofiber account query. Very efficient and professional.
0 replies
13 months ago
They take advantage of customers
I can't believe I am expected to pay for a full month after not having wifi for a whole 13 days. I was advised of a credit note to cancel the days when I wasn't connected and now no one wants to listen. I was told that they would look at my data usage but even with the ticket number as reference, I'm still expected to pay for a service I never used.
53 replies
16 months ago
Worst service ever received
I have never in my life received such poor service from a service provider. The lack of communication takes the cup for me. This is after following up on my order that had a delivery notice of 7-10 days. The follow up was 14 days after and many countless days after. It's unbelievable how their systems are so quick to receive payment but very slow and poor when it comes to something so important for any business, communication.
0 replies
23 months ago
Great professional service received
I almost had a bad review on my first telephonic encounter with the studio where I called about 4 times with the lady at the reception not hearing me. That immediately changed when she called me nack from a different number. She was very effective. I salute her and I am very humbled by her prefessionalism.
0 replies
29 months ago
Poor service from consultants at Metrofiber.
Worst service ever, from the day when when my application was captured to date. I opted for the 40mbps promotion that the company was running and the agent decided on putting me on 250mbps which is more costly that what I had requested. Trying to get this resolved has been a headache. o one wants to do it. I want to cancel my subscription and send a 30 day email notice, the response that I'm getting is that my profile is now with Mweb. How? I want to cancel this subscription and leave this *********** company. The technician is the only person that kept me in the loop on everything and maintained open lines of communication. The rest, from sales, accounts, cancellations? The consultants don't seem to know what they're doing and they don't care about customers. This can be proved on the response I got when sending a DM on Instagram page. I'm tired of running around and chasing at people who have no clue what they are doing or the systems that they work on.
73 replies
31 months ago
Prepaid topup
Leslie was very helpful,called out my voucher tokens and helped load them on the device. He was really efficient
131 replies
42 months ago
Fly the Absa Insurance flag high Mathabo
I had a cashback due to me which is after 3 years of not claiming with my insurer. This was due around August this year and I started calling in to enquire about it because I had not claimed in the past 3 years. I got thrown from pillar to post by the consultants that were assisting and some didn't even sound like they knew what was going on with it. Last consultant I spoke to promised that the payment would be paid into my account by end of October and this is now from August. I started calling again in November and their lines were always busy,called again today and spoke to Mathabo. She listened, didn't rush me,was empathetic,friendly and really professional. Instead of not pretending she knew what was going, she politely asked me to hold the line while she spoke to her accounts department. I obliged, lo and behold she came back to give me feedback as to why the money wasn't paid(it was never authorised) and when(within 48 hours)I should expect it and how I should also expect it(2 payments). I still haven't received the money yet but felt that Absa needs more honest and professional consultants of her calibre. Well done Mathabo and keep flying the Absa flag high!!! Policy #6531012061
133 replies
56 months ago
She made my day!
Hi there, I went to get lunchtin snacks for my toddler today and couldn't miss the friendliness of the cashier there at Woolworths Blue Valley Shopping centre. Her name is Malatjie. She was polite, didn't panic when I had forgotten to include 2 extra items on the groceries and was indeed friendly. She's a gem for the store. She made my day. #WIN She deserves to be employee of the month and more!
0 replies
Review Distribution
5 Star
6 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (50%)