Hahn Collections
Verified Business
Hahn Collections
Verified Business
73 Reviews (last 12 months)
Responds in 569 hours 3 min
AI Review Summary
Based on recent customer reviews, Hahn Collections presents a deeply polarised customer experience. While a cluster of positive reviews praises individual agents by name for patience and professionalism, the majority of customers report persistent harassment, unresolved disputes, and a failure to act on communications. Trust and communication are significant weaknesses, with recurring complaints about debts being pursued despite evidence of invalidity or cancellation.
Top Strengths:
- •Staff Professionalism & Expertise: Several agents including Njabulo, Emmanuel, Karabo, and Jaysen receive individual praise for patience, professionalism, and clear explanations. Positive interactions are characterised by friendliness and helpfulness.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Business Services
569 hours 3 minutesAverage Time To Reply
-74 NPSRecommended: Unlikely
Replied to 16% of negative reviews
Typically takes less than 450 hours 54 min to reply
TrustIndex
0
Score
Ranking
#7
in Business Services
Avg Reply
569 hours 3 minutes
NPS Score
-74
Recommended: Unlikely
Replied to 16% of negative reviews
Typically takes less than 450 hours 54 min to reply
Review Distribution
2.9|73 Reviews
May '25 - Apr '26
5(8.1%)
4(2.7%)
3(0%)
2(0%)
1(89.2%)
5(8.1%)
4(2.7%)
3(0%)
2(0%)
1(89.2%)
Recent reviews (73)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
zM
zandi M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:12
Disturbing sms of unknown debt of the deceased
I have been receiving sms about tv licence debt for my late Mom,My Mom passed on 2025 April she had no tv licence when i called the number of the debt collector i was told the account was opened 2025 October and the strange thing is that my sister also gets the same sms,this is not good at all how does a deceased person open an account i need my mom details and my contact details aswell as my sister to be removed on their system
Helpful (0)
|Replies (0)zM
zandi M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:12
Disturbing sms of unknown debt of the deceased
I have been receiving sms about tv licence debt for my late Mom,My Mom passed on 2025 April she had no tv licence when i called the number of the debt collector i was told the account was opened 2025 October and the strange thing is that my sister also gets the same sms,this is not good at all how does a deceased person open an account i need my mom details and my contact details aswell as my sister to be removed on their system
0
Replies (0)MG
Machoene G
1 reviews | Active since Jan 2020
6 Mar 2026, 11:51
Jaysen
I spoke to jaysen about my varsity college account and he was a good person to talk
Helpful (0)
|Replies (0)MG
Machoene G
1 reviews | Active since Jan 2020
6 Mar 2026, 11:51
Jaysen
I spoke to jaysen about my varsity college account and he was a good person to talk
0
Replies (0)JM
Jennifer M
1 reviews | Active since Jan 2020
5 Mar 2026, 07:50
Hahn Collection I don't owe you anything..
Hahn Collections is sending me endless e-mail about the SABC TV License registered in someone else name and I have been sending them numerous e-mails that I am not that person. Can they please stop sending me e-mails that don't belong to me. bulk@mail.hcdr.co.za
Helpful (0)
|Replies (0)JM
Jennifer M
1 reviews | Active since Jan 2020
5 Mar 2026, 07:50
Hahn Collection I don't owe you anything..
Hahn Collections is sending me endless e-mail about the SABC TV License registered in someone else name and I have been sending them numerous e-mails that I am not that person. Can they please stop sending me e-mails that don't belong to me. bulk@mail.hcdr.co.za
0
Replies (0)ZK
Zenande K
1 reviews | Active since Jan 2020
6 Feb 2026, 11:29
TV LICENCE HARASSMENT SMSES
I have received numerous complaints from a former employer about harassment smses that they are receiving with my name. I have called multiple times to have their number removed with no luck. They claim the number has been removed but I’m still getting complaints.
Helpful (0)
|Replies (0)ZK
Zenande K
1 reviews | Active since Jan 2020
6 Feb 2026, 11:29
TV LICENCE HARASSMENT SMSES
I have received numerous complaints from a former employer about harassment smses that they are receiving with my name. I have called multiple times to have their number removed with no luck. They claim the number has been removed but I’m still getting complaints.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 07:10
Hahn Collections
This is a debt collection Attorneys firm acting on behalf of SABC harassing me with outstanding fees for a TV license that does not belong to me. After numerous calls to them to remove my contact details from their system, they continue making contact with the same request and in a very rude manner and dropping my calls. Who do I report this firm to please?
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 07:10
Hahn Collections
This is a debt collection Attorneys firm acting on behalf of SABC harassing me with outstanding fees for a TV license that does not belong to me. After numerous calls to them to remove my contact details from their system, they continue making contact with the same request and in a very rude manner and dropping my calls. Who do I report this firm to please?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 11:09
“Hahn Collections Pursuing Payment but Ignoring Every Request for a Correct Statement”
Hahn Collections continues to contact me about an SABC business TV licence account that has been formally disputed for years. In 2021, SABC finally corrected the number of TVs on the account, and then COVID‑19 hit — devastating the hospitality industry, which has more TVs than any other sector and was one of the hardest hit by lockdowns. Since then, I have repeatedly asked both SABC and Hahn Collections for a proper reconciliation so I can settle the legitimate portion of the account. Neither has provided it. Instead, the balance keeps growing with interest, penalties, and collection fees added while the account is under dispute. Meanwhile, only about 20% of South Africans pay their TV licences, yet I still pay my personal licence every month by debit order. Despite this, SABC has spent years handing this disputed account to different legal and collection firms — and the legal costs now far exceed the value of the actual debt. With TV licences reportedly being s****ped or replaced, it makes no sense that Hahn continues to pursue an account that cannot be resolved without the reconciliation I’ve been requesting for years. Hahn Collections should pause all action until SABC provides the corrected statement required to resolve this matter professionally.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 11:09
“Hahn Collections Pursuing Payment but Ignoring Every Request for a Correct Statement”
Hahn Collections continues to contact me about an SABC business TV licence account that has been formally disputed for years. In 2021, SABC finally corrected the number of TVs on the account, and then COVID‑19 hit — devastating the hospitality industry, which has more TVs than any other sector and was one of the hardest hit by lockdowns. Since then, I have repeatedly asked both SABC and Hahn Collections for a proper reconciliation so I can settle the legitimate portion of the account. Neither has provided it. Instead, the balance keeps growing with interest, penalties, and collection fees added while the account is under dispute. Meanwhile, only about 20% of South Africans pay their TV licences, yet I still pay my personal licence every month by debit order. Despite this, SABC has spent years handing this disputed account to different legal and collection firms — and the legal costs now far exceed the value of the actual debt. With TV licences reportedly being s****ped or replaced, it makes no sense that Hahn continues to pursue an account that cannot be resolved without the reconciliation I’ve been requesting for years. Hahn Collections should pause all action until SABC provides the corrected statement required to resolve this matter professionally.
0
Replies (0)AL
Alta L
1 reviews | Active since Jan 2020
20 Jan 2026, 06:48
I am going insane!
This is probably the WORST company ever. They threaten you on SMS continuously - actually to the point of going insane but they do not respond to emails where I submit proof that I do not own a TV for the last 5 years. Yet, it is easier to torment people than actually doing their jobs! I am turning the page and laying a complaint of harassment against this company. A letter from my Attorney to follow.
Helpful (0)
|Replies (0)AL
Alta L
1 reviews | Active since Jan 2020
20 Jan 2026, 06:48
I am going insane!
This is probably the WORST company ever. They threaten you on SMS continuously - actually to the point of going insane but they do not respond to emails where I submit proof that I do not own a TV for the last 5 years. Yet, it is easier to torment people than actually doing their jobs! I am turning the page and laying a complaint of harassment against this company. A letter from my Attorney to follow.
0
Replies (0)J
Jean
1 reviews | Active since Jan 2020
15 Jan 2026, 13:03
****mers
****mers and *****sters - sends an SMS demand for a TV Lic of R8 727.00 with just a pay link. No paperwork given, no proof 13 years later that there is still a TV. TV lic cancelled in writing in 2013 directly to SABC and verified as cancelled by SABC - No TV since 2012. Now this SMS on a number not even active when the TV License was taken out. Go take somebody else for a stupid and get your paperwork in order! BLOCKED as **** artists and reported.
Helpful (0)
|Replies (0)J
Jean
1 reviews | Active since Jan 2020
15 Jan 2026, 13:03
****mers
****mers and *****sters - sends an SMS demand for a TV Lic of R8 727.00 with just a pay link. No paperwork given, no proof 13 years later that there is still a TV. TV lic cancelled in writing in 2013 directly to SABC and verified as cancelled by SABC - No TV since 2012. Now this SMS on a number not even active when the TV License was taken out. Go take somebody else for a stupid and get your paperwork in order! BLOCKED as **** artists and reported.
0
Replies (0)