Non Existent Customer Service - Go to the professionals

<p>Andrews and Youg installed a Steel/Glass balustrade about a year ago. Since then (and within warranty) the glass panels have consistently slipped out of their fittings . I have called Andrews and Young out twice to reinstall/secure but they have yet to fix the problem. Three months ago, one panel of the 'reinforced' glass shattered inexpicably, and I contacted the company for replacement. I am still waiting, after numerous calls, and numerous 'commitments' to install, 'tomorrow' or 'within this week' or 'by Friday.</p> <p>In that time, other glass panels have continued to slip out of their fittings resulting in an uneven balustrade. It has come to the point whereby the Owner/Founder appears to be avoiding my calls, claiming that his father will get back to me. The Owner/Founder however will not provide details of his father.</p> <p> </p> <p>If looking for a balustrade, pay the extra premium and secure piece of mind rather than a thin warranty which this company is unwilling/unable/unwilling to  honour.</p> <p> </p> <p>Since the issue is a security concern with my 3 year old, I am forced to approach other suppliers. Perhapd Andrews will come to the party???</p>