Poor installation, Service, not living up to warranty and verbal/written comittments

<p>Andrews and Young installed a balustrade approximately 18 months ago. Since fitment, I have had endless problems with glass panels slipping out of their fittings. I have had them out twice since then to re-fit but the problem is not yet resolved. The last time I requested assistance was three months ago along with a request to replace a broken glass panel. They have yet to come, although have made numerous verbal and written commitments to make right.  It is to the point whereby they are ignoring my calls and SMSs. Unfortunately ‘our honest approach and clear cut ethic’ statement on their website is far from the truth.</p> <p> </p> <p>Pay the extra money and go to reputable and professional fitters</p>