AH
ANEW Hotels & Resorts
Unclaimed Business
AH
ANEW Hotels & Resorts
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, ANEW Hotels & Resorts faces significant criticism across multiple properties. Recurring complaints include poor food quality, slow and unprocessed refunds, lack of staff empathy, and missing basic amenities such as working air conditioning, room keys, and functioning beverage machines. Guests at locations including Zinkwazi Beach, Benoni, and Rustenburg reported feeling unsafe and undervalued. Positive feedback highlights the Highveld Emalahleni property for its clean rooms, reliable WiFi, and excellent service, along with praise for digital check-in processes.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-20
Recommended: Unlikely
Review Distribution
1.7|11 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
Frequently Asked Questions About ANEW Hotels & Resorts
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
Buhle N
1 reviews | Active since Jan 2020
2 Mar 2026, 06:17
Worse experience
Worse experience ever I booked there for sleep and breakfast included the next morning when I walked in to the restaurant I was told that I needed to pay for breakfast I was so disappointed as I was told that I have been booked for breakfast as well, I the wrote to them attached the proof that breakfast was included they apologised promised to refund breakfast money that I didn't eat that was on the 23rd February I since have been waiting no one is responding to my emails now just to give me a turn around time for refund...well this is Not about money...about services and principles.
Helpful (0)
|Replies (0)BN
Buhle N
1 reviews | Active since Jan 2020
2 Mar 2026, 06:17
Worse experience
Worse experience ever I booked there for sleep and breakfast included the next morning when I walked in to the restaurant I was told that I needed to pay for breakfast I was so disappointed as I was told that I have been booked for breakfast as well, I the wrote to them attached the proof that breakfast was included they apologised promised to refund breakfast money that I didn't eat that was on the 23rd February I since have been waiting no one is responding to my emails now just to give me a turn around time for refund...well this is Not about money...about services and principles.
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Replies (0)WP
NM
Nomtandazo M
1 reviews | Active since Jan 2020
1 Jan 2026, 19:43
Terrible and poor quality hot chocolate and Chai Latte
ANEW HOTEL IN WELTEVREDEN ROODEPOORT JOHANNESBURG SERVED THE WORST CHAI LATTE AND HOT CHOCOLATE. We ar told it is the hot drinks machine that produces cold and terrible taste of hit drinks. Management must listen to customers and provide proper products
Helpful (0)
|Replies (0)NM
Nomtandazo M
1 reviews | Active since Jan 2020
1 Jan 2026, 19:43
Terrible and poor quality hot chocolate and Chai Latte
ANEW HOTEL IN WELTEVREDEN ROODEPOORT JOHANNESBURG SERVED THE WORST CHAI LATTE AND HOT CHOCOLATE. We ar told it is the hot drinks machine that produces cold and terrible taste of hit drinks. Management must listen to customers and provide proper products
0
Replies (0)BZ
PD
Portia D
1 reviews | Active since Jan 2020
4 Sept 2025, 06:27
Worse food
Food is nonsense, they recycle food cooked on Monday till rest of the week. I went there with work function for project management training the worst and fill the water with tap water worse with recycled bottles.
Helpful (0)
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zandile W
1 reviews | Active since Jan 2020
25 Aug 2025, 18:31
ANEW HOTEL ZINKWAZI BEACH BAD SERVICE
Terrible Experience – Do Not Book! I was extremely disappointed with my stay at ANEW Hotel Zinkwazi Beach. The place is completely understaffed – one poor receptionist was juggling seven guests at once (though she still managed to smile, which was the only positive). There is no network connectivity, making it very frustrating to stay connected. The stairs from the rooms to the dining area are long, steep, and dangerously slippery, making it feel unsafe and as though you’re “begging” for food just to get to the restaurant. To make matters worse, there were no keys provided for the room, which left me feeling very insecure. The air-conditioning did not work, and the TV that was supposed to be in the bedroom wasn’t there. This hotel does not live up to expectations at all. It’s unsafe, poorly managed, and lacking in basic services. Don’t waste your money booking here – I am truly disappointed.
Helpful (0)
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zandile W
1 reviews | Active since Jan 2020
25 Aug 2025, 18:31
ANEW HOTEL ZINKWAZI BEACH BAD SERVICE
Terrible Experience – Do Not Book! I was extremely disappointed with my stay at ANEW Hotel Zinkwazi Beach. The place is completely understaffed – one poor receptionist was juggling seven guests at once (though she still managed to smile, which was the only positive). There is no network connectivity, making it very frustrating to stay connected. The stairs from the rooms to the dining area are long, steep, and dangerously slippery, making it feel unsafe and as though you’re “begging” for food just to get to the restaurant. To make matters worse, there were no keys provided for the room, which left me feeling very insecure. The air-conditioning did not work, and the TV that was supposed to be in the bedroom wasn’t there. This hotel does not live up to expectations at all. It’s unsafe, poorly managed, and lacking in basic services. Don’t waste your money booking here – I am truly disappointed.
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Replies (0)CT
Christo T
1 reviews | Active since Jan 2020
3 Jul 2025, 11:05
**** Recruitment process be careful
Hi guys please be very careful of this company when you apply for jobs. They are filling quotas and you will waste your time. I hope this will reach those who fell victim to this businesses recruitment processes.
Helpful (0)
|Replies (0)CT
Christo T
1 reviews | Active since Jan 2020
3 Jul 2025, 11:05
**** Recruitment process be careful
Hi guys please be very careful of this company when you apply for jobs. They are filling quotas and you will waste your time. I hope this will reach those who fell victim to this businesses recruitment processes.
0
Replies (0)GM
Gaopalelwe M
1 reviews | Active since Jan 2020
21 May 2025, 14:11
Appalling services that were shown to Hon. Member Kgalalelo Makgokgowa
Conversation opened. 1 read message. Skip to content Using Gmail with screen readers in:sent 1 of 517 Appalling services that were shown to Hon. Member Kgalalelo Makgokgowa Gaopalelwe Mocumi <gaopalelwemocumi@gmail.com> 6:51 AM (19 minutes ago) to huntersrec, huntersrestna My partner booked herself and slept on Saturday 17/05 in preparation of her work commitment that would start on Monday19/05. On Sunday 18/05, she rebooked herself again but sadly she was admitted at the Peglerae Hospital, I had to drive from Mafikeng to Rustenburg and once visiting hours had ended, I went to ANEW and they were able to allow me to check in with both my driver license and hers as well. On Monday, the booking that was done by her workplace which is the NW provincial legislature through a travel agency commenced, and I advised them that I will come back later during the day because her surgery was scheduled for Monday evening. When I got to ANEW around 8-9pm, I was able to be assisted to check-in, again with both my license and her as she was in communication within reception regarding her admission. I brought her back from the hospital around 12am midnight after being discharged. The appalling bad service started Tuesday morning when she called to ask if breakfast can be brought to the room due to the fact that she was still in pain which they refused, I had to go to the Hotel and speak to the manager on the floor and he allowed me to dish up for her and take the food to the room which I felt based on the circumstances I had explained that it should not be a difficult thing due to the fact the client had stated her condition of not being able to come to the restaurant. This morning when I went to breakfast, I was advised by the same kitchen manager that Vivian and Anna needed the person whom the room was booked in, I advised them that she is in the room due to her condition, I then called her to call the reception. She was told that there can't be two people in the room due to the booking signaling one occupant, she tried to explain to them the reason for my presence which was based solely on the fact she was admitted and had surgery, and it would be difficult to do certain things alone without my presence. I tried to explain to both Vivian and Anna as well regarding the circumstances but insisted it can only be one occupancy; I advised them that the booking was made through her workplace and cannot be amended and pleaded with them for leniency due to the fact that I came there based on her condition. We were forced to terminate the booking to seek accommodation somewhere else based on the poor service and lack of empathy that was shown by the staff, and if the management can check their records, me and my partner( Kgalalelo Makgokgowa) have been booking at ANEW for its great scenery and tranquility but never have we experienced such appalling service based solely on the fact that she has her partner within the room due to unforeseen circumstances. She will be sharing her experience with her colleagues so that they know the type of service she experienced. I even tried to explain to Vivian and Anna that most members of the NW provincial legislature travel with their respective partners due to the type of work that they do that requires long hours driving due to oversight and the aspect of safety as well but that fell on deaf ears. We had truly thought ANEW would be our destination seeing that the legislature would be doing its oversight work in BOJANALA this quarter but that won't happen at all, and we will encourage others to seek alternative accommodation in Rustenburg. We hope this wrong can be rectified and the staff (Vivian and Anna) to be trained regarding empathy and Treating Customer Fairly principles. Regards Gaopalelwe and Kgalalelo 0718236421 and 0603593508
Helpful (0)
|Replies (0)GM
Gaopalelwe M
1 reviews | Active since Jan 2020
21 May 2025, 14:11
Appalling services that were shown to Hon. Member Kgalalelo Makgokgowa
Conversation opened. 1 read message. Skip to content Using Gmail with screen readers in:sent 1 of 517 Appalling services that were shown to Hon. Member Kgalalelo Makgokgowa Gaopalelwe Mocumi <gaopalelwemocumi@gmail.com> 6:51 AM (19 minutes ago) to huntersrec, huntersrestna My partner booked herself and slept on Saturday 17/05 in preparation of her work commitment that would start on Monday19/05. On Sunday 18/05, she rebooked herself again but sadly she was admitted at the Peglerae Hospital, I had to drive from Mafikeng to Rustenburg and once visiting hours had ended, I went to ANEW and they were able to allow me to check in with both my driver license and hers as well. On Monday, the booking that was done by her workplace which is the NW provincial legislature through a travel agency commenced, and I advised them that I will come back later during the day because her surgery was scheduled for Monday evening. When I got to ANEW around 8-9pm, I was able to be assisted to check-in, again with both my license and her as she was in communication within reception regarding her admission. I brought her back from the hospital around 12am midnight after being discharged. The appalling bad service started Tuesday morning when she called to ask if breakfast can be brought to the room due to the fact that she was still in pain which they refused, I had to go to the Hotel and speak to the manager on the floor and he allowed me to dish up for her and take the food to the room which I felt based on the circumstances I had explained that it should not be a difficult thing due to the fact the client had stated her condition of not being able to come to the restaurant. This morning when I went to breakfast, I was advised by the same kitchen manager that Vivian and Anna needed the person whom the room was booked in, I advised them that she is in the room due to her condition, I then called her to call the reception. She was told that there can't be two people in the room due to the booking signaling one occupant, she tried to explain to them the reason for my presence which was based solely on the fact she was admitted and had surgery, and it would be difficult to do certain things alone without my presence. I tried to explain to both Vivian and Anna as well regarding the circumstances but insisted it can only be one occupancy; I advised them that the booking was made through her workplace and cannot be amended and pleaded with them for leniency due to the fact that I came there based on her condition. We were forced to terminate the booking to seek accommodation somewhere else based on the poor service and lack of empathy that was shown by the staff, and if the management can check their records, me and my partner( Kgalalelo Makgokgowa) have been booking at ANEW for its great scenery and tranquility but never have we experienced such appalling service based solely on the fact that she has her partner within the room due to unforeseen circumstances. She will be sharing her experience with her colleagues so that they know the type of service she experienced. I even tried to explain to Vivian and Anna that most members of the NW provincial legislature travel with their respective partners due to the type of work that they do that requires long hours driving due to oversight and the aspect of safety as well but that fell on deaf ears. We had truly thought ANEW would be our destination seeing that the legislature would be doing its oversight work in BOJANALA this quarter but that won't happen at all, and we will encourage others to seek alternative accommodation in Rustenburg. We hope this wrong can be rectified and the staff (Vivian and Anna) to be trained regarding empathy and Treating Customer Fairly principles. Regards Gaopalelwe and Kgalalelo 0718236421 and 0603593508
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Replies (0)