Worse experience

Worse experience ever I booked there for sleep and breakfast included the next morning when I walked in to the restaurant I was told that I needed to pay for breakfast I was so disappointed as I was told that I have been booked for breakfast as well, I the wrote to them attached the proof that breakfast was included they apologised promised to refund breakfast money that I didn't eat that was on the 23rd February I since have been waiting no one is responding to my emails now just to give me a turn around time for refund...well this is Not about money...about services and principles.