worst service ever

Hi

I had made a booking with Angel guest house, beach front in February. Immediately when I made my payment I received a call from someone in south Africa asking me to make a payment to a south African fnb account, I did my research and found that indeed, it is indeed their sister company. I made my payment in February, In April I mailed the company back and forth trying to confirm if my payment was received and my booking reserved, after couple of days, communicating with both branches, south Africa and Maputo, they confirmed my stay reservation. On Tuesday before departure, I received a mail from the guest house enquiring on my time of arrival for Friday, I informed them that I am not sure, but will arrive around 7, they replied back, saying they will be awaiting us. On the day of travel, the hotel cancels my reservation, I was half way there already, I tried communicating with them but due to language difficulties, we couldn’t understand each other, I then called the south African branch, and they managed to get the Maputo branch to get us an alternative accommodation. When we arrived at the place they had booked us, we were booked in the ghetto, the place looked very dodgy and unsafe. We couldn’t sleep there. We went to angel beach front guest house, to ask that they get us a proper place. When communicating with the manager, he couldn’t careless, now here we are in a foreign country with no access to any form of communication, we have no place to sleep, there is no way of driving around due to the curfew that was 22:00 . The manager had said they will refund us our money the next day at 8:00. At 8:00 the manager was nowhere to be found and he had instructed the receptionist to inform us that we will get our refund from the south African branch, when we contacted the south African branch they said they not involved. I do not know if I will find my refund, and even if they do not refund me, an apology for the inconvenience and change their ways. We were sadly inconvenienced and ill-treated. There is nothing worse than being in a foreign country stranded with no means of communication.