MS
Mateba S
Active since Jun 2017
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Hoosein Legoabe of W...
Hoosein Legoabe of WBC midstream on the 18 December at 4h30,the service was great and the sales person was very helpful and friendly
53 replies
26 months ago
unfair treatment
Complain Good day To whom it may concern I write this letter with auteur disappointment. I have been misled by one of your agents in whom I spoke to telephonically on the 09 February on or about 13h31. I called the call center on 9th day of February, to complain that my debit order has not gone thru and what is it that I can do to make a payment for my cell phone s22 samsung galaxy insurance premium, I was informed by the agent not to worry as my debit order will be debited twice the following month, I must say I spoke to a very rude gentlemen who couldn’t wait to get me of the phone. In march I see that my debit order for my phone did not go of and it is at this point that I become worried, I called your call centre on the 05th day of march, the call centre was closed, I then called on the 6th of March early in the morning at 8h31 in which I spoke to one of your agents who said she will investigate the matter and that I needed to call back later, as she is escalating the matter. Later that day I called and the agent I spoke to said they are still awaiting feedback from finance. I called again on the 8th around 16h44 in which one of your agent placed me on hold for over 12 minutes and then hanged up the phone on me, after holding for so long. I called again on the 9th of march in which I received the most shocking news from the agent, whom informed me that my device insurance has been cancelled and that was as a result of unsuccessful 2 debit orders, and it is for that reason that my insurance has been cancelled. Despite the agent having informed me that my debit order will go of twice, I do not know when is my debit order day, and I hardly take into account the debit order days. The service I have received is not nice, despite popular believe, I like to believe that I should have been awarded the opportunity to elect if I want to cancel my insurance. I should have received prior communication before the cancelation, that my premiums are unsuccessful and that my insurance would be cancelled unless I make a payment into my account or contact your accounts department and make arrangements for the debit order to go off. There has been communication from your end. In light of the above I would like you to reinstate my insurance and continue debiting my account as you used to. I was misinformed and also I was never notified for me to remedy the situation. I look forward in hearing from you and a solution to my problem. Kind Regards M Snell 0659609735
0 replies
47 months ago
Robbery
Driver buzz me,the phone rang once, he didn't even text to say he is at the gate, I assumed,that by him buzzing me he should be at the gate,when I got to the gate, the dude was gone and now m left with a bill that I have to pay,with food that I didn't even eat.
0 replies
56 months ago
outstanding service
I had a terrible ordeal with truworths hazyview and was at the edge of closing my account, I was retained by the truworths at emnotweini, they managed to assist me with a query i had in which the hazyview branch couldn't assist with. they went over and above their scope in resolving my problem and they ensured i left the store a happy men. the service at the emnotweni truworths is truly and realy amazing, big ups to the manager,she personally made phone calls to the Johannesburg branch to get my customer receipt in order to do the return of purchase. i am truly grateful.
53 replies
57 months ago
worst customer service.
I dont know where to start, am defeated. To whom it may concern’ I was deeply hurt and disturbed by the service I received at thruworths hazyview. My mom bought me a phone as a gift on Sunday 15/08/21 it is a Nokia C10, the device was delivered to me yesterday 16/08/21 , I was thrilled and excited at the idea of my new device. I downloaded all my apps and wanted to start using my phone, the phone is seriously slow, it germs and when moving from app to app, it takes long to buffer up. I went to the shops to ask that they upgrade my device to a better smart phone that does not have any Latin defects, they said at the shop they cannot exchange it for me because the problem is with the phone itself, being a slow phone, they can only assist me by taking the phone in for warrenty and not exchange it. As a consumer I should have a cooling off period if the goods I bought does not satisfy me, I should be able to exchange it as per The South African Consumer Protection Act, No 68 of 2008 d) right to return goods and seek redress for unsatisfactory services. That is unfortunately not what I asked for, I simply wanted a better device that does not freeze when I use it, and can you kindly please assist in changing the device and upgrading my plan. I entrust that I will be able to receive relief sought for the complaint brought to your attention. the above mail is a mail i send to the complaints department on tuesday, i never got a response from them, i send another mail today , in which i recieved a response saying" your mom must go to the shop" the service recieved from the shop and from the complaints department, gives a very bitter taste to the standards of the shop. can someone please take time out and read my query and assist me with my query.
106 replies
60 months ago
worst service ever
Hi I had made a booking with Angel guest house, beach front in February. Immediately when I made my payment I received a call from someone in south Africa asking me to make a payment to a south African fnb account, I did my research and found that indeed, it is indeed their sister company. I made my payment in February, In April I mailed the company back and forth trying to confirm if my payment was received and my booking reserved, after couple of days, communicating with both branches, south Africa and Maputo, they confirmed my stay reservation. On Tuesday before departure, I received a mail from the guest house enquiring on my time of arrival for Friday, I informed them that I am not sure, but will arrive around 7, they replied back, saying they will be awaiting us. On the day of travel, the hotel cancels my reservation, I was half way there already, I tried communicating with them but due to language difficulties, we couldn’t understand each other, I then called the south African branch, and they managed to get the Maputo branch to get us an alternative accommodation. When we arrived at the place they had booked us, we were booked in the ghetto, the place looked very dodgy and unsafe. We couldn’t sleep there. We went to angel beach front guest house, to ask that they get us a proper place. When communicating with the manager, he couldn’t careless, now here we are in a foreign country with no access to any form of communication, we have no place to sleep, there is no way of driving around due to the curfew that was 22:00 . The manager had said they will refund us our money the next day at 8:00. At 8:00 the manager was nowhere to be found and he had instructed the receptionist to inform us that we will get our refund from the south African branch, when we contacted the south African branch they said they not involved. I do not know if I will find my refund, and even if they do not refund me, an apology for the inconvenience and change their ways. We were sadly inconvenienced and ill-treated. There is nothing worse than being in a foreign country stranded with no means of communication.
0 replies
63 months ago
Fraudsters
My brother passed away last week Saturday, we called MFG to come collect his body, which they informed us that they will collect the body but don't have storage near the area and they will store his body, somewhat 100km away from the house, we than agreed as at the time we where still in shock and nothing made sense, In Monday we drove from sabie to Belfast to go finalize arrangements, we got there at 8, the lady at reception had to call the branch we registered at, which was germiston, until 10 we still haven't received feedback from the germiston branch, I had to make the phone call myself and shout in order to get a response. The lady showed us the coffin, the family car and the grocery we were to receive, we where in disbelief when we saw what we were covered for. They guy at the funeral parlor said the family car is in no condition to drive over 30km. We then decided that we will get another funeral parlor, which they assisted us to our satisfactory. When we then Said we will like to put a claim for payment, they told us my brother is covered for 7k but they will only give the family R3,500 as it's their policy, to make half the payout if you not going to be covered by them. I still need clearance as to why they will be paying out R3500, that question I am not getting an answer to, as a result I haven't claimed, I need clearity.
0 replies
107 months ago
Failed by the system
<p>Adv needed please. I bought an engine in dec and only collected it in jan, it was the wrong engine,took it back to the shop where I bought it and the dealer kept on feeding me false information. In may i decided to report the matter to the consumers protection act and they referred to miosa. I logged the matter with them and when I called, some agent said it can take up to 6 weeks in order for me to get feedback. Yesterday I called to follow up on my case and they said they don't have my case. Had to relog the case.in the morning the agent called and ask for a proof of purchase which i didn't have, she then ask i obtain pictures of the place, went to the shop and took the pictures. Now i recieved a email that i couldn't supply enough proof,therefore I don't have a case. I don't know what to do from this point onwards.it doesn'tseem like the people working there, want to be there. </p>
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (75%)