Mosaic Funeral Group
Verified Business
Mosaic Funeral Group
Verified Business
5 Reviews (last 12 months)
Responds in 5h 50m
Performance(last 12 months):
Trustindex Rating
0Ranked In Funeral Services
#1NPS Score
100Very Likely
Replied to 33% of negative reviews
Reply time on negative reviews: 5h 6m
TrustIndex
0
Ranking
#1
in Funeral Services
NPS Score
100
Recommended: Very Likely
Replied to 33% of negative reviews
Reply time on negative reviews: 5h 6m
Review Distribution
1.8|5 Reviews
Jun '25 - May '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sipho M
1 reviews | Active since Jan 2020
19 Apr 2026, 05:17
No Compassion, No Accountability, Poor Service
I had a very disappointing experience with Mosaic Funeral Group. My mother’s valid, fully paid funeral policy was wrongly rejected, the claim assessor was disorganised and unempathetic, and I was pressured to pay for services that were covered while I was grieving. This was poor service at a very difficult time, and I would not recommend them
Helpful (0)
|Replies (1)SM
Sipho M
1 reviews | Active since Jan 2020
19 Apr 2026, 05:17
No Compassion, No Accountability, Poor Service
I had a very disappointing experience with Mosaic Funeral Group. My mother’s valid, fully paid funeral policy was wrongly rejected, the claim assessor was disorganised and unempathetic, and I was pressured to pay for services that were covered while I was grieving. This was poor service at a very difficult time, and I would not recommend them
0
Replies (1)JT
Johannes T
1 reviews | Active since Jan 2020
12 Dec 2025, 08:51
Unpaid claim by Mosaic funeral group.
In June last year 2024,my mother passed on,she had a funeral policy with this funeral group, and my relatives also had theirs where they also registered her,so after her passing on we took her to Mosaic funeral palour so that they can render their service of burying her,but my relatives decided to use their funeral palours to bury her so informed Mosaic funeral parlor about the situation asking them to transfer the corpse to the other undertaker,they agreed and then charged me for storage of R4500 which I paid and the corpse was indeed transfered,furthermore they told me that they will only pay me a little sum of cash because thy are no longer going to do burying job. I then submitted the copy of my ID and then they did everything needed. Now the problem is they never pay i had received nothing from them to this on MWednesday 2025 december 10 I called them enquiring about the payment and they told me that they had paid but when I ask for the proof of payment they say I must wait for them to make some investigations and they will come back to me when they are done. My mother was their client from 2010 until 2024 june when she passed on,she was paying R 150.00 premium which was increasing every year her particulars were as follows:Margaret Mamokati Tshabalala with id number 360107 0410 081. Sir/Madam I would appreciate it if you please assist me on this matter ,I want these people to pay for is due to my family. I hope and pray that my request will reach to your humble heart and help me. Kind regards Johannes Motsamai Tshabalala
Helpful (0)
|Replies (0)JT
Johannes T
1 reviews | Active since Jan 2020
12 Dec 2025, 08:51
Unpaid claim by Mosaic funeral group.
In June last year 2024,my mother passed on,she had a funeral policy with this funeral group, and my relatives also had theirs where they also registered her,so after her passing on we took her to Mosaic funeral palour so that they can render their service of burying her,but my relatives decided to use their funeral palours to bury her so informed Mosaic funeral parlor about the situation asking them to transfer the corpse to the other undertaker,they agreed and then charged me for storage of R4500 which I paid and the corpse was indeed transfered,furthermore they told me that they will only pay me a little sum of cash because thy are no longer going to do burying job. I then submitted the copy of my ID and then they did everything needed. Now the problem is they never pay i had received nothing from them to this on MWednesday 2025 december 10 I called them enquiring about the payment and they told me that they had paid but when I ask for the proof of payment they say I must wait for them to make some investigations and they will come back to me when they are done. My mother was their client from 2010 until 2024 june when she passed on,she was paying R 150.00 premium which was increasing every year her particulars were as follows:Margaret Mamokati Tshabalala with id number 360107 0410 081. Sir/Madam I would appreciate it if you please assist me on this matter ,I want these people to pay for is due to my family. I hope and pray that my request will reach to your humble heart and help me. Kind regards Johannes Motsamai Tshabalala
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Replies (0)AVdv
Alicia Van der verg
1 reviews | Active since Jan 2020
27 Sept 2025, 07:16
Best Service Ever!!! Highly recommend!!!
I would like to express my deepest gratitude to Mosaic Funeral Group for the compassionate and professional way they assisted with my brother’s cremation. A special thank you to Martin and Sonja for the incredible support they gave to our family during such a difficult time. Their kindness, patience, and willingness to go the extra mile brought us so much comfort. We are truly grateful for the dignity and care shown throughout the process.
Helpful (0)
|Replies (1)AVdv
Alicia Van der verg
1 reviews | Active since Jan 2020
27 Sept 2025, 07:16
Best Service Ever!!! Highly recommend!!!
I would like to express my deepest gratitude to Mosaic Funeral Group for the compassionate and professional way they assisted with my brother’s cremation. A special thank you to Martin and Sonja for the incredible support they gave to our family during such a difficult time. Their kindness, patience, and willingness to go the extra mile brought us so much comfort. We are truly grateful for the dignity and care shown throughout the process.
0
Replies (1)AP
Amohelang P
1 reviews | Active since Jan 2020
11 Aug 2025, 09:48
Would Not Recommend Mosaic Family Group Germiston Branch
Certainly. Here's a **detailed review** you can post publicly (e.g., on Google Reviews, HelloPeter, Facebook, or any relevant platform) to share your experience and warn others: --- Extremely Disappointed – Would Not Recommend Mosaic Family Group Germiston Branch Our experience with Mosaic Family Group – Germiston Branch was deeply disappointing and emotionally distressing during one of the most difficult times in our lives the passing of our beloved grandfather. From start to finish, the service we received was unacceptable. Here’s what went wrong: 1. Unnecessary Delays with Funds: We were given a hard time accessing the funeral funds, despite the fact that our account was fully paid and up to date. The way we were treated made us feel like we owed them something, which was both unfair and insulting. 2. Late Arrival of the Body – Without Notice: The body was delivered late, and what made matters worse was that we were not informed at all. This caused confusion and distress, as we had already made arrangements and gathered people. A simple phone call could have avoided this emotional trauma. 3. Funeral Obituary Full of Mistakes: The funeral program were late and filled with errors — even though we had called ahead to correct them. They clearly didn’t care to fix anything, and what should have been a respectful tribute turned into an embarrassing disappointment. 4. Rude and Unprofessional Staff: The staff were unhelpful, cold, and outright rude. We were told to “wait” with no explanation, and when we tried to follow up, the receptionist hung up the phone on us. This level of disrespect is unacceptable in any service industry, especially a funeral home. 5. No Compassion, No Accountability: Throughout the process, there was a complete lack of empathy and professionalism. We were not treated like a grieving family, but rather like we were a problem. No one took responsibility, no one offered solutions, and we were left to manage their errors ourselves. This experience added unnecessary pain to an already painful situation. The emotional and psychological toll it took on our family cannot be overstated. For a company that is supposed to help families during times of loss, they failed us completely. We would not recommend the Germiston branch of Mosaic Family Group to anyone. Their service was disrespectful, disorganized, and deeply hurtful. We are still waiting for answers and accountability, and we hope no other family is treated the way we were.
Helpful (0)
|Replies (2)AP
Amohelang P
1 reviews | Active since Jan 2020
11 Aug 2025, 09:48
Would Not Recommend Mosaic Family Group Germiston Branch
Certainly. Here's a **detailed review** you can post publicly (e.g., on Google Reviews, HelloPeter, Facebook, or any relevant platform) to share your experience and warn others: --- Extremely Disappointed – Would Not Recommend Mosaic Family Group Germiston Branch Our experience with Mosaic Family Group – Germiston Branch was deeply disappointing and emotionally distressing during one of the most difficult times in our lives the passing of our beloved grandfather. From start to finish, the service we received was unacceptable. Here’s what went wrong: 1. Unnecessary Delays with Funds: We were given a hard time accessing the funeral funds, despite the fact that our account was fully paid and up to date. The way we were treated made us feel like we owed them something, which was both unfair and insulting. 2. Late Arrival of the Body – Without Notice: The body was delivered late, and what made matters worse was that we were not informed at all. This caused confusion and distress, as we had already made arrangements and gathered people. A simple phone call could have avoided this emotional trauma. 3. Funeral Obituary Full of Mistakes: The funeral program were late and filled with errors — even though we had called ahead to correct them. They clearly didn’t care to fix anything, and what should have been a respectful tribute turned into an embarrassing disappointment. 4. Rude and Unprofessional Staff: The staff were unhelpful, cold, and outright rude. We were told to “wait” with no explanation, and when we tried to follow up, the receptionist hung up the phone on us. This level of disrespect is unacceptable in any service industry, especially a funeral home. 5. No Compassion, No Accountability: Throughout the process, there was a complete lack of empathy and professionalism. We were not treated like a grieving family, but rather like we were a problem. No one took responsibility, no one offered solutions, and we were left to manage their errors ourselves. This experience added unnecessary pain to an already painful situation. The emotional and psychological toll it took on our family cannot be overstated. For a company that is supposed to help families during times of loss, they failed us completely. We would not recommend the Germiston branch of Mosaic Family Group to anyone. Their service was disrespectful, disorganized, and deeply hurtful. We are still waiting for answers and accountability, and we hope no other family is treated the way we were.
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Replies (2)RZ
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Tiaan O
1 reviews | Active since Jan 2020
3 Apr 2025, 19:03
THANK YOU
I just want to take a moment to express my heartfelt gratitude to Mosaic Funeral Group in Amanzimtoti for always being there when I need support. As a member of the Mosaic Funerals Group from our Scottburgh branch, we often work together to ensure that families in our service areas receive the care they deserve. Whenever one of my policy members sadly passes away in Amanzimtoti, I know I can count on them to step in with kindness and professionalism. They truly go above and beyond to assist families during such difficult times, and for that, I am incredibly grateful. Thank you for your unwavering dedication—I appreciate you more than words can express.
Helpful (0)
|Replies (1)TO
Tiaan O
1 reviews | Active since Jan 2020
3 Apr 2025, 19:03
THANK YOU
I just want to take a moment to express my heartfelt gratitude to Mosaic Funeral Group in Amanzimtoti for always being there when I need support. As a member of the Mosaic Funerals Group from our Scottburgh branch, we often work together to ensure that families in our service areas receive the care they deserve. Whenever one of my policy members sadly passes away in Amanzimtoti, I know I can count on them to step in with kindness and professionalism. They truly go above and beyond to assist families during such difficult times, and for that, I am incredibly grateful. Thank you for your unwavering dedication—I appreciate you more than words can express.
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Replies (1)SD
Sonya D
1 reviews | Active since Jan 2020
5 Feb 2025, 11:53
RECORD ALL CALLS WITH THIS COMPANY - THEY ARE ****S!!!!!!!!!!!!!
After numerous calls over the weekend after losing a loved one and pricing given verbally - we receive an invoice more than triple the quoted price.
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Monique B
1 reviews | Active since Jan 2020
22 Jan 2025, 10:40
MOSAIC FUNERAL GROUP HARRISMITH
Our father passed away and we contacted Mosaic Funeral Homes Harrismith to assist us with the arrangements. Their service was fast and very professional! They helped us with all the arrangements and made our sad experience so much better! We can definitely recommend them to everyone! #MosaicFuneralGroupHarrismith
Helpful (0)
|Replies (1)MB
Monique B
1 reviews | Active since Jan 2020
22 Jan 2025, 10:40
MOSAIC FUNERAL GROUP HARRISMITH
Our father passed away and we contacted Mosaic Funeral Homes Harrismith to assist us with the arrangements. Their service was fast and very professional! They helped us with all the arrangements and made our sad experience so much better! We can definitely recommend them to everyone! #MosaicFuneralGroupHarrismith
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Replies (1)