AV
Alicia Van der verg
Active since Feb 2020
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Shocking decline in service and food quality at Wimpy Engen Umfula – Never again
My family and I are extremely disappointed by what used to be one of our favourite breakfast spots — Wimpy at Engen Umfula. For years, we drove all the way from Randburg to enjoy Sunday breakfasts here, even with so many options closer to home. Sadly, our visit on 1 February completely ruined that tradition. We checked out early from Dikololo specifically to have breakfast here before visiting Harties. The restaurant was almost empty when we arrived, so we expected quick and efficient service. Unfortunately, it was the complete opposite. From the start, service was poor. The waitress appeared distracted and unprofessional, repeatedly bumping into my fiancé’s chair as if she wasn’t fully aware of her surroundings. After ordering drinks and then food (we were a table of 7), the delays began. The first meal to arrive was for a child at the table. When the Vienna/Cheese Griller was cut open, oil literally dripped out of it — already concerning. After waiting about 20 more minutes, we had to ask where the rest of the food was. The waitress went to the kitchen window, and we clearly saw staff displaying a “they can wait” attitude. Only after another staff member returned from the bathroom were our plates brought out — with one meal still missing. When the food finally arrived, it was ice cold. Not lukewarm — cold. Completely unacceptable and inedible. After waiting another 5 minutes for my father’s missing meal, he got up and asked for the manager and for his order to be cancelled. We then waited again. Instead of a manager, someone who appeared to be a dishwasher or kitchen staff member approached us claiming to be a supervisor. We insisted on speaking to the actual manager. It took about 10 more minutes for the manager to appear, as staff had to go look for him outside. His appearance and manner were unprofessional, and his attitude was even worse. While my father calmly explained our frustration, the manager stood there with a clear “don’t care” attitude and offered no solution, no apology, and no effort to fix the situation or replace the cold food. We were so disgusted and disappointed that we paid the full bill and left all the food. To make matters worse, when I went to the bathroom and returned a few minutes later, our table was still standing exactly as we left it, with dirty plates and food — despite the restaurant not being busy. This used to be a well-loved stop for many families traveling from Johannesburg. Now, it feels like a neglected, poorly managed establishment with staff who have no pride in their work or care for customers. We will not be returning, and it’s heartbreaking to say that about a place we’ve supported for years.
0 replies
8 months ago
Best Service Ever!!! Highly recommend!!!
I would like to express my deepest gratitude to Mosaic Funeral Group for the compassionate and professional way they assisted with my brother’s cremation. A special thank you to Martin and Sonja for the incredible support they gave to our family during such a difficult time. Their kindness, patience, and willingness to go the extra mile brought us so much comfort. We are truly grateful for the dignity and care shown throughout the process.
70 replies
13 months ago
Unsafe and Unhygienic Food – Why Hasn't This Place Been Shut Down?
If I could give 0 stars, I would. I ordered a Twister and a Snack Burger for my sick grandmother, hoping to give her something warm and comforting. What she got instead was a disgusting and dangerous surprise — a piece of blue plastic inside the Twister. This is absolutely unacceptable. How does something like that even make it into someone’s food? I’m beyond appalled. Disgusting doesn’t even begin to describe this. How is it possible that the health department hasn't shut this place down yet? What kind of hygiene standards are they operating under? Anyone could get seriously ill eating this food, especially someone vulnerable like my grandmother. I demand an explanation — and more importantly, accountability along with my REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
27 months ago
Nara assisted me reg...
Nara assisted me regarding my policy and sorted it out to my liking in less than 5min
75 replies
54 months ago
RUDEST DRIVER EVER
I have just experienced the worst delivery so far. I ordered something from Wimpy Bram Fischer Ferndale DFD86093850. The driver arrived at the delivery point and phoned me. He RUDELY informed me that I must come outside because he is alone outside and does not see anyone. I informed him that I ordered for someone and he must just ring the bell by the door of the gate. He RUDELY told me that I must come outside and get my order after telling him that I am not at the address. I phoned the lady and asked her to go outside and get the order. She greeted him twice without him answering her back. He is the most rudest driver I have ever seen in my life and I work with over 20 drivers per day. Please send this driver back to his mother so that he can learn manners!!!!!!!!!!!!!!
0 replies
68 months ago
You are a star Cynthia Montsitsi
Thank you so much Cynthia Montsitsi for helping me with my internet last night and giving me advice on how to get better signal. You are a star and i hope Rain sees it
71 replies
71 months ago
RIDICULOUS SYSTEM
So since this COVID-19 pandemic Cresta's management thought it would be a brilliant idea to allow the cars free parking when driving in ... but once you finish your shopping and you get in your car to leave there is a massive queue of cars awaiting to leave and if you finally get to the front of the line they put a cone infront of the gate then walk up to your car and DEMAND you to turn of your car and then start it up again and if you dont do that they will not allow you to leave. So I've been dropping my mom off for work and not once i had to turn my engine off but then this morning they DEMAND me to turn off my engine ... This is to MANAGEMENT whose great idea this was please rather bring the paying system back because your system currently is damn ridiculous
0 replies
72 months ago
Great service from Mark and Jarrod
Thank you so much Mark Henderson and Jarrod for the assistance. I received my unit today and so far the Tablet and Earbuds are working perfectly did not check the router yet but i am sure it will be perfect as well. Once again thank you Mark and Jarrod for coming back to me unlike the rest of the people i spoke to
0 replies
72 months ago
TERRIBLY PATHETIC SERVICE
IF THERE WERE A NO STAR REVIEW I WOULD'VE GAVE IT TO THE PATHETIC SERVICE I JUST RECEIVED. WAS STANDING OUTSIDE THE STORE IN CRESTA AT 16:54 WITH CLOSED DOORS INFRONT OF ME AND STAFF MEMBERS ONLY LOOKING AT ME WITH NO SERVICE WHAT SO EVER. AFTER 5 ONE OUT OF THE 10 STAFF MEMBERS CAME OUTSIDE PRESUMING ON HER WAY HOME WALKING PAST ME LIKE I AM INVISIBLE. 3 MINUTES AFTER THAT EXPERIENCE ANOTHER STAFF MEMBER CAME ASKING WHAT WE NEED TO DO. AFTER EXPLAINING THAT I ONLY WANT TO SEE THE STATUS ON MY ONLINE APPLICATION SHE SAID THAT THEY WILL NOT BE ABLE TO CHECK THE PROGRESS OF THE APPLICATION AND THAT THEY CAN ONLY SEE IF THERE IS AN ORDER. ON THE ONLINE APPLICATION FRONT SINCE WHEN DO YOU PAY BEFORE RECEIVING YOUR GOODS. ONLINE APPLICATION IS SUPPOSE TO BE SMARTER AND QUICKER AS TO GOING INTO A SHOP (AFTER ALL WE ARE IN THE 21ST CENTURY). MY EXPERIENCE WITH VODACOM WAS THE WAY A 21ST CENTURY SHOP IS SUPPOSE TO BE. EXCELLENT SERVICE. DIDN'T EVEN HAVE TO WAIT 2 HOURS FOR AN ANSWER WHERE AT TELKOM ONLINE DIFFERENT PEOPLE YOU TALK GIVE YOU DIFFERENT PROGRESS ON YOUR APPLICATION. YESTERDAY I PHONED TO CHECK THE STATUS AND WAS TOLD THAT MY APPLICATION IS WITH THE ACCOUNTS DEPARTMENT AND THE DEBT ORDER WILL GO OFF YESTERDAY AFTERNOON OR THE NEXT DAY. TODAY I PHONED AGAIN AND ANOTHER CONSULTANT TOLD ME THAT I AM PRE-APPROVED AND THAT THE DEBT ORDER WILL GO OFF DURING THIS WEEK OR EARLY NEXT WEEK. THIS IS REALLY PATHETIC SERVICE AND IT SHOULD BE KNOWN. IF THIS IS THE KIND OF SERVICE I RECEIVE FROM YOU GUYS THEN IN THE FUTURE I WILL NOT DO ANY BUSINESS WITH TELKOM. IF I DO NOT RECEIVE CORRECT DETAILED FEEDBACK BY THE END OF BUSINESS DAY (11-06-2020) I WILL BE TAKING MY BUSINESS ELSEWHERE.
0 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)