Cresta Shopping Centre
Unclaimed Business
|1.6|9 Reviews (last 12 months)|This business does not respond to reviews
Cresta Shopping Centre
Unclaimed Business
|1.6
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cresta Shopping Centre presents a polarised customer experience. Shoppers consistently praise individual store staff at outlets like Lamara and the dispensary, highlighting friendliness and willingness to assist. However, a recurring theme is frustration with in-mall service providers, particularly Vodacom and Game, where customers describe drawn out repair disputes, refund difficulties and perceived rudeness. Additional concerns surface around aggressive car wash attendants in the parking area, unresolved banking complaints, and dissatisfaction with changes to parking tariffs that customers feel are poorly communicated.
Performance(last 12 months):
NPS Score
-60Unlikely
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.6|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Cyndrella L
1 reviews | Active since Jun 2025
16 Mar 2026, 18:09
Highly recommend 👌
Good day,I went to Lamara cresta shopping center there service was very good,, I would like to visit again.
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Cyndrella L
1 reviews | Active since Jun 2025
16 Mar 2026, 18:09
Highly recommend 👌
Good day,I went to Lamara cresta shopping center there service was very good,, I would like to visit again.
0
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Pastor M
1 reviews | Active since Aug 2011
24 Feb 2026, 14:16
Dispute Resolution
Could you please help Mr. Eward Solomon with the following dispute? He will be evicted from his apartment by the end of Feb 2026 due to this unresolved dispute. We have exhausted all the necessary resolution procedures; unfortunately, to no avail. Mr. Edward Solomon ID No - -------------- account with Nedbank Cresta Mall No --------------- was hacked on 11 Nov 2025 whereby R28 000 odd was transferred out of his account into another Nedbank account (Inside Job) The account number was provided to him by Nedbank assistant which has been issued to SAPS Linden Sergeant Mawela Tel *** on the same day Case Ref: ***5. Nedank Bank Case - Reference GFCFS209973. Mr. Edward Solomon reported the hacking of his account immediately to Nedbank and was told they will revert to him after 8-9 weeks because there must be an investigation. Throughout Jan 2026, he enquired about the progress telephonically to no avail; he was once again promised someone would contact him. He followed up in person again on 2nd Feb 2026 and was told the case has been resolved, and he has to wait 2-4 weeks. Yesterday, he once again consulted with the manager in person to no avail. Please, can we get some answers, and why are they sending a pensioner from pillar to post, facing eviction at the end of Feb? Your urgent intervention is required.
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Pastor M
1 reviews | Active since Aug 2011
24 Feb 2026, 14:16
Dispute Resolution
Could you please help Mr. Eward Solomon with the following dispute? He will be evicted from his apartment by the end of Feb 2026 due to this unresolved dispute. We have exhausted all the necessary resolution procedures; unfortunately, to no avail. Mr. Edward Solomon ID No - -------------- account with Nedbank Cresta Mall No --------------- was hacked on 11 Nov 2025 whereby R28 000 odd was transferred out of his account into another Nedbank account (Inside Job) The account number was provided to him by Nedbank assistant which has been issued to SAPS Linden Sergeant Mawela Tel *** on the same day Case Ref: ***5. Nedank Bank Case - Reference GFCFS209973. Mr. Edward Solomon reported the hacking of his account immediately to Nedbank and was told they will revert to him after 8-9 weeks because there must be an investigation. Throughout Jan 2026, he enquired about the progress telephonically to no avail; he was once again promised someone would contact him. He followed up in person again on 2nd Feb 2026 and was told the case has been resolved, and he has to wait 2-4 weeks. Yesterday, he once again consulted with the manager in person to no avail. Please, can we get some answers, and why are they sending a pensioner from pillar to post, facing eviction at the end of Feb? Your urgent intervention is required.
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Wynand van der net
1 reviews | Active since Feb 2010
24 Feb 2026, 08:26
Mall car washers just painful
The one thing that is really disappointing about Cresta mall is that as soon as you stop, inside, secure parking, you are approached by people wanting to wash your car - and they are demanding, really become painfully rude sometimes when you say no. Does not matter how you say no, kind, polite, abrupt, short, either way they just keep on. You can no longer just go for a nice breakfast, or a quiet dinner, so rather just stay away. The sad thing is, it is all the malls at the moment.
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Wynand van der net
1 reviews | Active since Feb 2010
24 Feb 2026, 08:26
Mall car washers just painful
The one thing that is really disappointing about Cresta mall is that as soon as you stop, inside, secure parking, you are approached by people wanting to wash your car - and they are demanding, really become painfully rude sometimes when you say no. Does not matter how you say no, kind, polite, abrupt, short, either way they just keep on. You can no longer just go for a nice breakfast, or a quiet dinner, so rather just stay away. The sad thing is, it is all the malls at the moment.
0
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Tshebi G
1 reviews | Active since Sept 2015
17 Feb 2026, 17:18
BAD SERVICE FROM BOTH VODACOM AND GAME CRESTA MALL
BAD SERVICE THAT I RECEIVED FROM FOURWAYS CUSTOMER SERVICES WHEN I TOOK MY SON'S PHONE FOR REPAIRS.I BOUGHT SAMSUNG A05 DEC 2024 AND ON THE 2ND JAN 2026 THE PHONE STARTED TO SWITCH ITSELF OFF AFTER FEW MIN WHEN ITS ON. THEN I TOOK THE PHONE BACK TO CRESTA MALL AS THE PHONE HAVE 2YEARS WARRANTY ON THE 3RD JAN 2026.WE WERE ASSISTED BY THULI AND SHE SAID SHE WILL BOOK THE PHONE WITH VODACOM ON THE 05TH AS THEY ARE OPENING THAT WEEK - THE PHONE WAS COLLECTED ON THE 08TH JAN 2026 AND THE FOLLOWING WEEK I GOT A CALL FROM VODACOM FOURWAYS AND THE GIRL BY THE NAME OF PATIENCE ASKED ME IF THE PHONE SCREEN IS CRACKED I SAID NO IT IS NOT AS THE PHONE HAD NO SCRATH AND DIDNT FALL. SHE SAID OHK LET ME SPEAK TO THE TECHNICIAN, AFTER 2 MIN SHE CALLED AGAIN AND SAID DID ANYONE AT CRESTA TOLD ME ABOUT THE QUOTATION THAT I MUST ACCEPT I SAID NO QUOTATION I AM GOING TO ACCEPT OR ANY PAYMENT TO BE DONE ON THAT PHONE AS IT HAS WARRANTY AND IT IS FACTORY FAULT BY LOOK OF THINGS. SHE THEN SAID OHK AND HANG UP. AFTER A WEEK AGAIN SHE CALLED ASKED ME IF THE PHONE SCREEN IS CRACKED I SAID NO IT IS NOT AS THE PHONE HAD NO SCRATH AND DIDNT FALL LIKE I TOLD HER LAST WEEK - SHE SAID SHE WILL TELL THE TECHNICIAL I ASKED TO SPEAK TO THAT TECHNICIAN SHE SAID THEY NOT ALLOWED TO SPEAK TO CUSTOMERS. I WAITED AND WAITED FOR UPDATE TILL I WENT TO CRESTA ON THE 31ST ONLY TO FIND OUT MY SON'S PHONE WAS ALREADY THERE AND NO ONE BOTHERED TO CONTACT ME REGARDING THE PHONE. MUCH TO MY SHOCK ME AND 3 STAFF AT GAME WE CHECKED THE PHONE AND WE NOTICED THERE ARE GLUES ON THE SIDE AND WE SWITCHED IT ON AS THEY SAY THE PHONE SCREEN IS CRACKED AND THE 4 OF US NEVER SAW THE SCRATCH - THE GAME STAFF CALLED FOURWAYS THEN WE SPOKE TO FAITH WHO WAS VERY RUDE EVEN LAUGHED WHEN ME AND THE GAME STAFF MEMBER TOLD HER THE PHONE IS NOT FIXED AND IT LOOKS LIKE THEY DIDNT EVEN OPEN IT AS THE PARTEN TO OPEN THE PHONE WAS STILL ON - FAITH LAUGHED WHEN WE ASKED HER WHERE IS THE SCRATCH AND THIS WAS HER ANSWER IN NOT SO MANY WORDS SHE BASICALLY SAID EVEN A BLIND PERSON CAN SEE THAT THERE SCREEN IS CRACKED AND SHE WENT FUTHER SAID THE OWNER OF THE PHONE WHICH IS ME AND MY SON WE TOOK THE PHONE SOMEWHERE FIRST BEFORE WE TOOK IT TO GAME - I GOT SO FURIOUS BECAUSE SHE THOUGHT WE PLAYING GAMES AND I ASKED WHY WOULD I TAKE NEW PHONE TO SOMEONE WHILE IT HAS WARRANTY SHE GIGGILED AND I TOLD HER SHE CAN LAUGH AS THIS IS A JOKE TO HER BUT I AM GOING TO HELLOPETER THEN SHE KEPT QUIET AND WE TOLD HER THE PHONE HAD NO SCRATCH AND SHE INSISTED THERE IS SCRATCH THEN WE ASKED THABANG TO COME CHECK THE PHONE AND HE CONFIRMED NO SCRATCH AND HE SUGGESTED WE BOOK THE PHONE AGAIN WHICH IT WAS DONE. I AM VERY DISGUSTTED/FUMMING/FLABAGASTED TO SAY THE LEAST OF THE RUDENES AND UNPROFESSIONALISM VODACOM STAFF AT FOURWAYS HAVE. SO NOW THIS IS WHAT I WANT AND DEMAND - NEW PHONE OR CREDIT(TAKE BACK THAT PHONE AND GIVE ME MY MONEY) AND I AM NOT GOING TO WAIT 14 OR 21WORKING DAYS - THIS MUST BE DONE BEFORE THE END OF THIS WEEK THE 7TH FEB 2026,NO ONE MUST CALL ME ASKING ME QUESTIONS OR TELLING ME THAT THERE IS A CRACK OR SCRATCH OR WHATSOEVER ON THE PHONE - THERE IS NO SCRACH ON THE PHONE AND TEACH YOUR STAFF MANNERS BECAUSE WE ARE CUSTOMERS AND WILL NEVER WAKE UP AND DROP OUR PHONES JUST FOR FUN AND HAVE FAITH TO LAUGH AT US WHILE TRYING TO EXPLAIN THAT THE PHONE WAS IN GOOD CONDITION. I GOT A CALL YESTERDAY AND TODAY FROM THULI @ GAME CRESTA MALL SAYING SOMEONE FROM VODACOM GAME CALLED ME TO CONFIRM I AGREE WITH THE QUOTATION OF R900.00, I NEVER GOT A CALL FROM VODACOM AND I TOLD YOU I WILL NOT PAY ANYTHING TOWARDS THE PHONE AS IT MUST BE REPAIRED AND STILL UNDER WARRANTY. TODAY I AM TOLD BY GAME CRESTA THULI THAT I MUST COME COLLECT THE PHONE AS THERE IS NOTHING THEY CAN DO AND VODACOM SAYS I OPENED THE PHONE - AND THEREFORE THERE IS NO WARRANTY - I STILL ASK WHY WOULD I OPEN THE PHONE IF THERE IS WARRANTY? THEY SAY IT HAS GLUE INSIDE WHO WILL PUT THE GLUE INSIDE? I WANT MY REFUND OR SHOULD WE TAKE THIS A LEGAL WAY? I ASKED THULI TO GET HER MANAGER TO GET HOLD OF ME AND I WILL BE WAITING - I WANT REFUND NOTHING ELSE!!!!
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Tshebi G
1 reviews | Active since Sept 2015
17 Feb 2026, 17:18
BAD SERVICE FROM BOTH VODACOM AND GAME CRESTA MALL
BAD SERVICE THAT I RECEIVED FROM FOURWAYS CUSTOMER SERVICES WHEN I TOOK MY SON'S PHONE FOR REPAIRS.I BOUGHT SAMSUNG A05 DEC 2024 AND ON THE 2ND JAN 2026 THE PHONE STARTED TO SWITCH ITSELF OFF AFTER FEW MIN WHEN ITS ON. THEN I TOOK THE PHONE BACK TO CRESTA MALL AS THE PHONE HAVE 2YEARS WARRANTY ON THE 3RD JAN 2026.WE WERE ASSISTED BY THULI AND SHE SAID SHE WILL BOOK THE PHONE WITH VODACOM ON THE 05TH AS THEY ARE OPENING THAT WEEK - THE PHONE WAS COLLECTED ON THE 08TH JAN 2026 AND THE FOLLOWING WEEK I GOT A CALL FROM VODACOM FOURWAYS AND THE GIRL BY THE NAME OF PATIENCE ASKED ME IF THE PHONE SCREEN IS CRACKED I SAID NO IT IS NOT AS THE PHONE HAD NO SCRATH AND DIDNT FALL. SHE SAID OHK LET ME SPEAK TO THE TECHNICIAN, AFTER 2 MIN SHE CALLED AGAIN AND SAID DID ANYONE AT CRESTA TOLD ME ABOUT THE QUOTATION THAT I MUST ACCEPT I SAID NO QUOTATION I AM GOING TO ACCEPT OR ANY PAYMENT TO BE DONE ON THAT PHONE AS IT HAS WARRANTY AND IT IS FACTORY FAULT BY LOOK OF THINGS. SHE THEN SAID OHK AND HANG UP. AFTER A WEEK AGAIN SHE CALLED ASKED ME IF THE PHONE SCREEN IS CRACKED I SAID NO IT IS NOT AS THE PHONE HAD NO SCRATH AND DIDNT FALL LIKE I TOLD HER LAST WEEK - SHE SAID SHE WILL TELL THE TECHNICIAL I ASKED TO SPEAK TO THAT TECHNICIAN SHE SAID THEY NOT ALLOWED TO SPEAK TO CUSTOMERS. I WAITED AND WAITED FOR UPDATE TILL I WENT TO CRESTA ON THE 31ST ONLY TO FIND OUT MY SON'S PHONE WAS ALREADY THERE AND NO ONE BOTHERED TO CONTACT ME REGARDING THE PHONE. MUCH TO MY SHOCK ME AND 3 STAFF AT GAME WE CHECKED THE PHONE AND WE NOTICED THERE ARE GLUES ON THE SIDE AND WE SWITCHED IT ON AS THEY SAY THE PHONE SCREEN IS CRACKED AND THE 4 OF US NEVER SAW THE SCRATCH - THE GAME STAFF CALLED FOURWAYS THEN WE SPOKE TO FAITH WHO WAS VERY RUDE EVEN LAUGHED WHEN ME AND THE GAME STAFF MEMBER TOLD HER THE PHONE IS NOT FIXED AND IT LOOKS LIKE THEY DIDNT EVEN OPEN IT AS THE PARTEN TO OPEN THE PHONE WAS STILL ON - FAITH LAUGHED WHEN WE ASKED HER WHERE IS THE SCRATCH AND THIS WAS HER ANSWER IN NOT SO MANY WORDS SHE BASICALLY SAID EVEN A BLIND PERSON CAN SEE THAT THERE SCREEN IS CRACKED AND SHE WENT FUTHER SAID THE OWNER OF THE PHONE WHICH IS ME AND MY SON WE TOOK THE PHONE SOMEWHERE FIRST BEFORE WE TOOK IT TO GAME - I GOT SO FURIOUS BECAUSE SHE THOUGHT WE PLAYING GAMES AND I ASKED WHY WOULD I TAKE NEW PHONE TO SOMEONE WHILE IT HAS WARRANTY SHE GIGGILED AND I TOLD HER SHE CAN LAUGH AS THIS IS A JOKE TO HER BUT I AM GOING TO HELLOPETER THEN SHE KEPT QUIET AND WE TOLD HER THE PHONE HAD NO SCRATCH AND SHE INSISTED THERE IS SCRATCH THEN WE ASKED THABANG TO COME CHECK THE PHONE AND HE CONFIRMED NO SCRATCH AND HE SUGGESTED WE BOOK THE PHONE AGAIN WHICH IT WAS DONE. I AM VERY DISGUSTTED/FUMMING/FLABAGASTED TO SAY THE LEAST OF THE RUDENES AND UNPROFESSIONALISM VODACOM STAFF AT FOURWAYS HAVE. SO NOW THIS IS WHAT I WANT AND DEMAND - NEW PHONE OR CREDIT(TAKE BACK THAT PHONE AND GIVE ME MY MONEY) AND I AM NOT GOING TO WAIT 14 OR 21WORKING DAYS - THIS MUST BE DONE BEFORE THE END OF THIS WEEK THE 7TH FEB 2026,NO ONE MUST CALL ME ASKING ME QUESTIONS OR TELLING ME THAT THERE IS A CRACK OR SCRATCH OR WHATSOEVER ON THE PHONE - THERE IS NO SCRACH ON THE PHONE AND TEACH YOUR STAFF MANNERS BECAUSE WE ARE CUSTOMERS AND WILL NEVER WAKE UP AND DROP OUR PHONES JUST FOR FUN AND HAVE FAITH TO LAUGH AT US WHILE TRYING TO EXPLAIN THAT THE PHONE WAS IN GOOD CONDITION. I GOT A CALL YESTERDAY AND TODAY FROM THULI @ GAME CRESTA MALL SAYING SOMEONE FROM VODACOM GAME CALLED ME TO CONFIRM I AGREE WITH THE QUOTATION OF R900.00, I NEVER GOT A CALL FROM VODACOM AND I TOLD YOU I WILL NOT PAY ANYTHING TOWARDS THE PHONE AS IT MUST BE REPAIRED AND STILL UNDER WARRANTY. TODAY I AM TOLD BY GAME CRESTA THULI THAT I MUST COME COLLECT THE PHONE AS THERE IS NOTHING THEY CAN DO AND VODACOM SAYS I OPENED THE PHONE - AND THEREFORE THERE IS NO WARRANTY - I STILL ASK WHY WOULD I OPEN THE PHONE IF THERE IS WARRANTY? THEY SAY IT HAS GLUE INSIDE WHO WILL PUT THE GLUE INSIDE? I WANT MY REFUND OR SHOULD WE TAKE THIS A LEGAL WAY? I ASKED THULI TO GET HER MANAGER TO GET HOLD OF ME AND I WILL BE WAITING - I WANT REFUND NOTHING ELSE!!!!
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Pretty M
1 reviews | Active since Feb 2026
4 Feb 2026, 02:45
BAD SERVICE BY GAME CASHIER.
I had the worst experience at GAME STORE CRESTA MALL. At the till i was assisted by a lady named Rebecca Sebetola, this lady took my basket and threw my items on the counter, she was so rude towards me in terms of her tone and body language when assisting me. Behind me there was an old white man and when it was time to serve him, her demeanor completely changed. Keep in mind i did not do anything to provoke this behavior from her. Completely unprofessional. I do not wish to go back to this store because of Rebecca. good luck.
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Pretty M
1 reviews | Active since Feb 2026
4 Feb 2026, 02:45
BAD SERVICE BY GAME CASHIER.
I had the worst experience at GAME STORE CRESTA MALL. At the till i was assisted by a lady named Rebecca Sebetola, this lady took my basket and threw my items on the counter, she was so rude towards me in terms of her tone and body language when assisting me. Behind me there was an old white man and when it was time to serve him, her demeanor completely changed. Keep in mind i did not do anything to provoke this behavior from her. Completely unprofessional. I do not wish to go back to this store because of Rebecca. good luck.
0
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Ahmed P
1 reviews | Active since Mar 2009
18 Jan 2026, 20:47
mochachos cresta mall
disappointed with there portion, ordered strips, well should be 6 i think they got that wrong, ask the lady taking the order that they must not half fill the mayo and told they are instructed from management, I had to ask fir a refund, as i think there are other stores you get better value
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Ahmed P
1 reviews | Active since Mar 2009
18 Jan 2026, 20:47
mochachos cresta mall
disappointed with there portion, ordered strips, well should be 6 i think they got that wrong, ask the lady taking the order that they must not half fill the mayo and told they are instructed from management, I had to ask fir a refund, as i think there are other stores you get better value
0
Replies (0)EK
Eileen K
1 reviews | Active since May 2022
21 Nov 2025, 13:29
Vodacom
I went to purchase a Samsung watch on Thursday 13 November 2025. The Salesman told me that I would get better value for money to buy a Huawei. Duly did that as I am not tech savvy. Got home and my tech savvy son advised me that it is not the LTE that I wanted, but rather blue tooth only. That defeated the object for me and on Friday, 14 November, I returned it and asked again for a Samsung 8. They did not have stock but asked me to return the Monday when the stock would arrive. On Monday I went in and paid the difference for the Samsung and asked them to activate it. This was after they refunded me the money on the Huawei watch. 4 hours later, they were still unable to activate the watch. I was told to come back on Tuesday 18 November, which I did. 5 hours later, they were still unable to activate it. I was told to come back on Wednesday 19 November. I did that and after another 3 hours, I had had enough. I told them to refund my money. That is when all the stories started. I continuously and consistently asked for a refund - nothing. I went back on Thursday and got even more stories. I went back on Friday and got more stories. As of now, I still do not have my money back AND they have the watch as well. Now there is another added problem - I am locked in another 2 years on contract and I can only get the LTE watch on contract. I wanted to buy another identical one for my son as a Christmas gift, but as there is no resolution and they have my money and the goods (which are useless to me without activation), not even that is going to happen. Is it fair that we must be penalised for Vodacom's incompetence? The shop has not even had the courtesy of apologising or anything - they just keeping the goods AND my money. The amount of nonsense theses guys try to give you, is insane. They even tried telling me that they cannot refund from the shop - they forget that they did exactly that on Monday! I will definitely be taking this matter further.
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Eileen K
1 reviews | Active since May 2022
21 Nov 2025, 13:29
Vodacom
I went to purchase a Samsung watch on Thursday 13 November 2025. The Salesman told me that I would get better value for money to buy a Huawei. Duly did that as I am not tech savvy. Got home and my tech savvy son advised me that it is not the LTE that I wanted, but rather blue tooth only. That defeated the object for me and on Friday, 14 November, I returned it and asked again for a Samsung 8. They did not have stock but asked me to return the Monday when the stock would arrive. On Monday I went in and paid the difference for the Samsung and asked them to activate it. This was after they refunded me the money on the Huawei watch. 4 hours later, they were still unable to activate the watch. I was told to come back on Tuesday 18 November, which I did. 5 hours later, they were still unable to activate it. I was told to come back on Wednesday 19 November. I did that and after another 3 hours, I had had enough. I told them to refund my money. That is when all the stories started. I continuously and consistently asked for a refund - nothing. I went back on Thursday and got even more stories. I went back on Friday and got more stories. As of now, I still do not have my money back AND they have the watch as well. Now there is another added problem - I am locked in another 2 years on contract and I can only get the LTE watch on contract. I wanted to buy another identical one for my son as a Christmas gift, but as there is no resolution and they have my money and the goods (which are useless to me without activation), not even that is going to happen. Is it fair that we must be penalised for Vodacom's incompetence? The shop has not even had the courtesy of apologising or anything - they just keeping the goods AND my money. The amount of nonsense theses guys try to give you, is insane. They even tried telling me that they cannot refund from the shop - they forget that they did exactly that on Monday! I will definitely be taking this matter further.
0
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CONSTANCE N
1 reviews | Active since Jun 2024
5 Nov 2025, 17:50
After 1 month, my fu...
After 1 month, my funds are still, I sent all the documents, Agent MO***ENG doesn't read she is asking me to send the 4 times same documents.
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CONSTANCE N
1 reviews | Active since Jun 2024
5 Nov 2025, 17:50
After 1 month, my fu...
After 1 month, my funds are still, I sent all the documents, Agent MO***ENG doesn't read she is asking me to send the 4 times same documents.
0
Replies (0)