Beeping monitor and not valued as a customer

DO NOT BUY THIS MONITORS!! Save yourself from wasting money. I spent R1399 and I can’t even use my monitor. You are not valued as a customer. Monitor beeps and wakes my baby up. BabiesRus and angel care monitors does not acknowledge their own refund policies. They refused to change or refund me. I did not want a refund I just wanted a product that worked. As a first time mom you need to have faith and trust in a company. I have none in angecare. Had my monitor for 20days and as a first time mother I am not aways able to get transport. They do not clarify that theirs products are not mobile and has to be plugged in. Customer service was awful and I did not feel valued as a customer. Rather invest in a company that will make you feel valued and respected as a customer.