Anguna Holiday Flat

I booked the place. I was to leave Durban at about 17:00 to go to the place but unfortunately, I somethings to sort out. I communicated with the establishment that I will be there late at about 21:00. My phone battery finished just after sending that message. Mind you this place is a Self Catering Flat.

I had a chance to charge my phone in the car, and turn it on when I had driven some distance. To my suprise when I was about to get to the place the supervisor called shouting asking me where I was. I was shocked because she was an old white lady. I was suprised because firstly I had played for the place and that is not a way to talk to a client.

I got to the place, went up to the 2nd floor where the supervisor was hoping to collect the car. To my suprise she shouted at me again, I told her I was sorting a few things out in Durban thats why I am abit late. At that time it was about 22:30.

She asked me how many of us are there I told her, because it is self catering place I cam with my children. She shouted again and said I only booked for 2 adults which was true. Then demanded that I pay for the children before I take the keys. I told her that I don't have cash on me for that but would gladly sort it out in the morning because it is late and I have been driving. She refused and spoke all sorts of things.

I then came to a conclusion that I am cancelling this booking on the spot, because I was treated like I was not a human being. I am married, a husband of 3 children and that rude white lady because of the fact that I had booked their flat felt she could victimise me and speak whatever she wanted.

I did not know where I was going to sleep that night, but that was way better then being at Anguna Holiday Flats.

I booked through SafariNow and they are refusing to pay me back my money. No services were rendered because I was chased out, but they still have not agreed to pay my money back even though I did even see the room, neither slept even one day.