Antelo
3.4|5 reviews
KF
Kris F
1 reviews | Active since Member
04 May 2024, 15:01
NEVER ORDER FROM ANTELO
I placed an order for 3 handbags last week. I live in the UK and was very excited about receiving them. I was happy to pay almost as much in shipping as I did for the bags as I really wanted the bags. I have just now received an email from DHL asking for another almost £45.00 for customs and taxes to be paid. I called DHL to be told that I should have been made aware of this by the sending company, but NO MENTION was made!!!!!!! If you're going to send overseas you need to be aware of policies and inform your clients. I definitely WOULD NOT have ordered the bags had I known this. I see on the refund policy you state they must be returned by courier, so I would have to pay again to get my money back. I am furious and disgusted and feel I have been royally duped by your company, you should be ashamed of yourselves. As an aside, don't bother using their phone number, they NEVER answer it, I tried calling at various times this week.
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Replies (53)0
Replies (53)Antelo's replyOfficial
06 May 2024, 11:39https://antelo.co.za/policies/shipping-policy
"Various import duties and taxes may be incurred on delivery to certain regions. We send our products delivered duties unpaid with DHL Express from South Africa and we have NO control over these duties that may be incurred. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. The prices in foreign currency on our website are a guideline only. Prices are subject to foreign exchange rates and calculated using the current conversion rate updated weekly. The Rand is a volatile currency, therefore fluctuation in prices are to be expected. Antelo will not be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. Charges must be paid by the recipient of the goods. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order."
As you can see, we most certainly do not go out to "dupe" our customers in any shape or form. On the contrary we try to make it as clear as possible upfront so that you are not met with any surprises. This is indicated on various placed on the website. At the top of the home page, on our check out page under shipping policy, as well as FAQs.
Please make sure to read the terms and conditions of ANY online store, especially internationally, before proceeding to make purchases, and such accusations. Its super disappointing when we go out of our way to stipulate all information especially to avoid instances like this, and then the "cancel culture" is used as manipulation tool when you do not have your facts correctly.
For your information, this review has also been reported to Hellopeter.
Have a great day
Kind regardsCarin
Best regards,
Antelo's reply06 May 2024, 11:39
Official
https://antelo.co.za/policies/shipping-policy
"Various import duties and taxes may be incurred on delivery to certain regions. We send our products delivered duties unpaid with DHL Express from South Africa and we have NO control over these duties that may be incurred. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. The prices in foreign currency on our website are a guideline only. Prices are subject to foreign exchange rates and calculated using the current conversion rate updated weekly. The Rand is a volatile currency, therefore fluctuation in prices are to be expected. Antelo will not be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. Charges must be paid by the recipient of the goods. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order."
As you can see, we most certainly do not go out to "dupe" our customers in any shape or form. On the contrary we try to make it as clear as possible upfront so that you are not met with any surprises. This is indicated on various placed on the website. At the top of the home page, on our check out page under shipping policy, as well as FAQs.
Please make sure to read the terms and conditions of ANY online store, especially internationally, before proceeding to make purchases, and such accusations. Its super disappointing when we go out of our way to stipulate all information especially to avoid instances like this, and then the "cancel culture" is used as manipulation tool when you do not have your facts correctly.
For your information, this review has also been reported to Hellopeter.
Have a great day
Kind regardsCarin
Best regards,