Formal Complaint: Failure to Remove Debt Review Status Despite Full Payment – AP Associates & ABSA

Dear HelloPeter Team,

I am writing to lodge a formal complaint against AP Associates and ABSA regarding the unacceptable and ********* handling of my debt review status.

Despite having fully paid off my outstanding debts, both AP Associates and ABSA have failed to update the relevant credit bureaus and remove me from debt review. This ongoing status is deeply frustrating and raises serious legal and ethical concerns. I have upheld my end of the agreement by settling all debts in full, yet I remain flagged under debt review through no fault of my own.

What is particularly disappointing is how quickly both institutions acted when I owed money—assigning third parties, following up relentlessly, and demanding payment. Now that they are responsible for clearing my name, there is a clear lack of urgency, transparency, and accountability. This double standard is simply unacceptable.

I am requesting HelloPeter to escalate this matter publicly and hold AP Associates and ABSA accountable for the ongoing stress, harm to my credit record, and the inconvenience they have caused.

I expect the following immediate actions:

Written confirmation that all my debts have been settled in full.

Notification to all relevant credit bureaus to remove my name from debt review.

A clear timeline indicating when this will be completed.

If this issue is not resolved promptly, I will have no choice but to escalate the matter through legal and regulatory channels.