Failed to explain how the museum operates

Livhuwan gave me a bad stinking attitude when she could've easily explained to me how the museum operates. Well I was on tour with a lady from America and I was supposed to be her guide through the museum bit Livhuwan made me pay when she could've just said if you are a driver or a tour guide you don't have to pay. But she made me pay. She gave me attitude and made me a fool in front of all the tours that were there. She looked down on me as if I'm not a South African. She didn't even have a name tag batch on. I saw her name on the receipt number 151. I was humiliated, she deliberately embarrassed me. I am not happy as this was my second time at the museum and the first time I didn't pay. Why why why did she act like as if she didn't do any customer service. My American tourist was also embarrassed and our tour around the museum wasn't great at all because Livhuwan spoiled everything. She's a bad apple that spoils the punch...