Absolutely appalling experience

Bad experience with Apartment Box who held R2000 from my deposit refund for municipal billing to be paid back into my account 3 months after moving from their unit. After the stated 03 months period the amount has not been paid back even after countless enquiries as each time I call their offices I am not given a straight answer or either the accounts person is not in, with promises of him returning my call which never happens. Throughout my year of renting their unit, my rental payments were up to date. However, I am now being given the run around for my money. Absolutely appalling experience and I would advise anyone against renting units managed by this company.