AB
Apartment Box
Unclaimed Business
AB
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Apartment Box
Apartment Box has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Apartment Box across 57 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJN
Jared N
1 reviews | Active since Jan 2020
15 Aug 2025, 19:17
Worst letting agent I've dealt with
My wife and I were given the keys to a flat that was filthy and had many problems. Apartment Box would have been aware of the problems as they conducted the out inspection for the previous tenant. The flat was empty for one month before we moved in so there was ample time the rectify the problems. One of the issues was the kitchen light not working. For the first month we had to cook and wash dishes in the evenings using a flashlight. One day the geyser gave up and one would expect this to be an emergency case. It took them forever to get a technician to assess the problem. They chose an absolute amateur as it took him three attempts to get it working correctly. For a total of twelve days we had to struggle with a non-functional geyser. Some of their staff ignore emails and phone calls, so at times the only way to discuss a problem is to show up at their office unannounced. I was charged a post lease admin fee and a body corporate (BC) moving in & out fee. I've lived in many sectional title properties and have never heard of the BC charging such fees. I inquired with the management of the building, spoke to various staff & residents, and everyone told me that there is no such thing as a BC moving in & out fee. Not surprising when I asked for all amounts that they ********ly took from me I was ignored. I reported them to the Property Practitioners Regulatory Authority and the Rental Housing Tribunal. The tribunal ruled in my favour and all amounts were paid to me. It cost me nothing in legal fees because the Rental Housing Tribunal provides a free service to the public.
Helpful (0)
|Replies (0)JN
Jared N
1 reviews | Active since Jan 2020
15 Aug 2025, 19:17
Worst letting agent I've dealt with
My wife and I were given the keys to a flat that was filthy and had many problems. Apartment Box would have been aware of the problems as they conducted the out inspection for the previous tenant. The flat was empty for one month before we moved in so there was ample time the rectify the problems. One of the issues was the kitchen light not working. For the first month we had to cook and wash dishes in the evenings using a flashlight. One day the geyser gave up and one would expect this to be an emergency case. It took them forever to get a technician to assess the problem. They chose an absolute amateur as it took him three attempts to get it working correctly. For a total of twelve days we had to struggle with a non-functional geyser. Some of their staff ignore emails and phone calls, so at times the only way to discuss a problem is to show up at their office unannounced. I was charged a post lease admin fee and a body corporate (BC) moving in & out fee. I've lived in many sectional title properties and have never heard of the BC charging such fees. I inquired with the management of the building, spoke to various staff & residents, and everyone told me that there is no such thing as a BC moving in & out fee. Not surprising when I asked for all amounts that they ********ly took from me I was ignored. I reported them to the Property Practitioners Regulatory Authority and the Rental Housing Tribunal. The tribunal ruled in my favour and all amounts were paid to me. It cost me nothing in legal fees because the Rental Housing Tribunal provides a free service to the public.
0
Replies (0)DI
LS
Londiwe S
1 reviews | Active since Jan 2020
11 Oct 2024, 12:12
TenX investment
Apartmentbox specifically TenX investment is refusing to pay my deposit it has been a month and a half and I'm still chasing behind them agent @zama mthiyane and jose are useless of no help and keep ignoring my calls and emails save yourself the trouble and do not engage in business with them
Helpful (0)
|Replies (0)LS
Londiwe S
1 reviews | Active since Jan 2020
11 Oct 2024, 12:12
TenX investment
Apartmentbox specifically TenX investment is refusing to pay my deposit it has been a month and a half and I'm still chasing behind them agent @zama mthiyane and jose are useless of no help and keep ignoring my calls and emails save yourself the trouble and do not engage in business with them
0
Replies (0)MM
Mzikayise M
1 reviews | Active since Jan 2020
25 Jul 2024, 21:25
I still have hope in apartment box
Apartment box refuses to pay my deposit yet they confirmed I've left the apartment clean and in better shape, I appreciate their service but something isn't good with their governance and management cause the money they owe me is R2,850.00 which isn't worth them loosing good reputation.
Helpful (0)
|Replies (0)MM
Mzikayise M
1 reviews | Active since Jan 2020
25 Jul 2024, 21:25
I still have hope in apartment box
Apartment box refuses to pay my deposit yet they confirmed I've left the apartment clean and in better shape, I appreciate their service but something isn't good with their governance and management cause the money they owe me is R2,850.00 which isn't worth them loosing good reputation.
0
Replies (0)MM
Mazwi M
1 reviews | Active since Jan 2020
16 Jul 2024, 14:25
Absolutely appalling experience
Bad experience with Apartment Box who held R2000 from my deposit refund for municipal billing to be paid back into my account 3 months after moving from their unit. After the stated 03 months period the amount has not been paid back even after countless enquiries as each time I call their offices I am not given a straight answer or either the accounts person is not in, with promises of him returning my call which never happens. Throughout my year of renting their unit, my rental payments were up to date. However, I am now being given the run around for my money. Absolutely appalling experience and I would advise anyone against renting units managed by this company.
Helpful (0)
|Replies (0)MM
Mazwi M
1 reviews | Active since Jan 2020
16 Jul 2024, 14:25
Absolutely appalling experience
Bad experience with Apartment Box who held R2000 from my deposit refund for municipal billing to be paid back into my account 3 months after moving from their unit. After the stated 03 months period the amount has not been paid back even after countless enquiries as each time I call their offices I am not given a straight answer or either the accounts person is not in, with promises of him returning my call which never happens. Throughout my year of renting their unit, my rental payments were up to date. However, I am now being given the run around for my money. Absolutely appalling experience and I would advise anyone against renting units managed by this company.
0
Replies (0)LN
Lindiwe N
1 reviews | Active since Jan 2020
22 Sept 2023, 23:17
very tired and everyone don't know who to addressed the issues
Very disappointed at Dover Towers Apartment in Randburg @Dover Street I was informed that the building very neat and safe place to stay next to all mall and taxis .However the building they don't have maintenance body cooperate its seems they don't care about their building .we have a months without lift not working .you will be tired from work and clamming the stairs which is its tiring even if you said you want to move how will you carry your staff because of the lift that's take almost 2 months not working .but monthly you have to pay their rent
Helpful (0)
|Replies (0)LN
Lindiwe N
1 reviews | Active since Jan 2020
22 Sept 2023, 23:17
very tired and everyone don't know who to addressed the issues
Very disappointed at Dover Towers Apartment in Randburg @Dover Street I was informed that the building very neat and safe place to stay next to all mall and taxis .However the building they don't have maintenance body cooperate its seems they don't care about their building .we have a months without lift not working .you will be tired from work and clamming the stairs which is its tiring even if you said you want to move how will you carry your staff because of the lift that's take almost 2 months not working .but monthly you have to pay their rent
0
Replies (0)MN
Moleboheng N
1 reviews | Active since Jan 2020
2 May 2023, 19:04
Apartment box
I've been to places and I always thought I had received bad service but I've never seen anything like this. Apartment box don't care about people. Been complaining about the moulded cupbolards for 2 months but nothing is being done nobody is assisting. The don't communicate, they don't respond to e mails, they just don't care all they care about is money. I hate the day I signed the contract with them🚮
Helpful (0)
|Replies (0)MN
Moleboheng N
1 reviews | Active since Jan 2020
2 May 2023, 19:04
Apartment box
I've been to places and I always thought I had received bad service but I've never seen anything like this. Apartment box don't care about people. Been complaining about the moulded cupbolards for 2 months but nothing is being done nobody is assisting. The don't communicate, they don't respond to e mails, they just don't care all they care about is money. I hate the day I signed the contract with them🚮
0
Replies (0)BN
Bheki N
1 reviews | Active since Jan 2020
22 Feb 2023, 09:47
Apartment Box refuses to payback deposit
I moved out of the apartment but a month after moving out still have not received my deposit, no email or communication whatsoever. When you call to ask yoi are sent from pillar to post no accountability what so ever. If you love your money don't rent through this company in Durban.
Helpful (0)
|Replies (0)BN
Bheki N
1 reviews | Active since Jan 2020
22 Feb 2023, 09:47
Apartment Box refuses to payback deposit
I moved out of the apartment but a month after moving out still have not received my deposit, no email or communication whatsoever. When you call to ask yoi are sent from pillar to post no accountability what so ever. If you love your money don't rent through this company in Durban.
0
Replies (0)