1 reviews | Active since Member
I took my Expedition to a shop because my alternator went out and all systems shut down. This shop came to my rescue. Determining that the alternator did quit, Apex was called. The shop found an alternator 45 minutes away but Apex refused this one as they wqnted to replace mine with rebuilt. The shop got it two days later....broke from the supplier. Apex then insisted they woud get one from Missouri(i'm in College Station, Tx) 3 days later it arrived after being delivered to the wrong shop. I was entitled to 6 days rental car but did not get it as there were non to be found locally. After many calls, Apex finally paid the labor to install the new alternator that they furnished. The shop needed to be paid before releasing my vehicle.....after all this, I don't blame them one bit. And after all this....without a vehicle for 9 days, and not getting a rental, Apex still charged me $100 deductible. This warranty company was purchased thru Ford College Station. If it is suggested you use this warranty company.....RUN don't walk away. AND they wouldn't pay the shop for bringing me in off the side of the road. I give one star because there is no 0 choice.
Best regards,
Best regards,