Abuse

I have just had the worst experience of being sworn at and refused access to my luggage. My ticket has been bought, and I have paid to store my luggage with them. He was hurling tribalist insults because he is Zulu and I am a Xhosa woman. He charged at me and was stopped by a couple of men, I do not know if he was going to strike at me but he did scream in my face saying "voetsek". I absolutely need this to be handled because it has left me traumatized and triggered as someone who has been abused so much before. Please Help!