Unfair service

Worse and traumatic experience i have ever had..... My 11am bus was cancelled 3 hours before departure, Missed all my engagements paid upon my arrival in CT because we left at 6pm instead of 11am. Was forced to pay extra money for luggage that weighed less than 22kg suitable for 1 passanger and we were 2 using 1 bag that we had to pay for. So i just didn't lose money for arriving late at my destination, I also lost money for paying mu luggage.