What a terrible experience we had

What a terrible experience we had at Apple tree meadowdale today. I accompanied my Mom who is a pensioner to buy her grocery at her favorite store today which is apple tree meadowdale. We shopped as usual and went to pay at counter number 3. We kindly requested for a pensioners discount because it’s wednesday and my Mom took out her pension card to show the cashier. The cashier didn’t give us a discount instead she called her supervisor. The supervisor looked confused and asked her why she didn’t give us a discount, the cashier said she didn’t know. The supervisor said but it’s obvious that my Mom is a pensioner and she even showed her (the cashier) her card. The supervisor said there is unfortunately nothing she can do now because the cashier has already made us pay the full amount without giving us a discount. The supervisor really looked angry at the cashier but she was trying to control herself infront of us her customers. What bothers me and my Mom the most is a don’t care attitude the cashier had. She didn’t even look bothered and didn’t even bother to apologize. She seemed absent minded like the supervisor was not even talking to her. Where did you get such a horrible staff member ? My Mom loves your store and I always make sure I take her there even when it’s pensioners Wednesday because of the lovely experience we always have. From your cleaners to your cashiers you always have good staff. Where did you get this particular Terrible staff who works like they are doing a customer a Favour? How can she not know that we asked for a discount when we are regular customers there, when are politely asked for a pensioners discount still and showed her the usual pensioners card as proof? Fortunately the supervisor was standing near the cashier that’s why she was also frustrated. Even before we asked for a discount she seems absent minded like she doesn’t want to work. What a terrible experience we had at your store today.