Worst customer service

<p>I took my Samsung A5 in for repiars at the Appleberry at the Discovery building in Sandton. I wanted my LCD to be replaced as well as the sim card reader. As noted on the the form Ashique filled out, the only pysical damage on my phone were slight scratches on the housing and the broken LCD on the inside.</p> <p> </p> <p>Ashique said the sim reader was fine and the only thing I would need to repair was the LCD. He went on to advise me to go back to the previous business  that had attempted fo fix my phone before and ask them to fix my LCD since they managed to repair my screen but not the LCD. I rejected Appleberry's quote as a result and apon collecting my device, I found my screen full of cracks and the screen was also parshly detched from the phone. This was after returning twice with your employee saying they couldnt find my phone. I was told that the phone was collected in that condition which was a lie (we both inspected the phone for physical damages before it went in and this was not noted on the form) and that returning my phone in the state that it was found was pointless if it was going in for repairs anyway.</p> <p> </p> <p>If a customer trusts you with their devices, plesae return them in the same condition as you found them in. Ashique proceeded to argue with me in this regard instead of apologising for returning my phone in that cracked state. If I was told my phone would be returned cracked due to the fact that it had to be assessed I would not have used AppleBerry's services. My phone has been with you for 3 DAYS for a quote!!! 3 DAYS!!! I have been inconvinienced and belittled by Ashique. He is a lying, arrogant employee who is never at his post at work.  I still dont have my phone and am  told it might only be available on Monday.  Another one of your employees had to intervene due to his appalling service. My experiance with AppleBerry was disgusting and unacceptable!!!</p> <p> </p> <p> </p>