Active since Oct 2016
4
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4 reviews68 months ago
Mugg and Bean White River Crossing Worst Service Ever
I decided to visit the Mugg and Bean at White River Crossing for breakfast with friends and we experienced the worst service at a Mugg and Bean franchise ever! Worst decision of my life to leave my house and be subjected to such mediocracy! The waitress (Mabel) sat us down on a table that was dirty and had not been sanitized while she attended to other customers...15 minutes later she came back to clear, clean and sanitized the table which is completely outside new SA hygiene protocols and Mugg & Bean health standards even at level one. We ordered 4 cappacinos that took 20 minutes to arrive, then, placed our orders for food which took even longer to come to the table. The one cappacino arrived at the table ice cold, when we asked for a fresh hot cup, the waitress obliged but brought a fresh cappuccino in a dirty cup with coffee residue running on the side of the cup. Our classic breakfasts arrived with no butter or jam for the toast. We told the waitress and again had to wait, this time, for the butter to arrive. When we eventually spoke to the manage, who is forever missing, he expressed his kitchen was under pressure (the branch wasn't even full to capacity at the time) and that he was still "learning on the job" he's name is Abel. The manager never checked up on our table or any of the tables around us and he acknowledged that and apologized before disappearing to the kitchen once again (not sure if he serves a dual function as manager and chef?). I was highly disappointed at the lack of care and attention the staff has for customers, the lack of hygiene interventions being observed and the turnaround time for food and drinks coming out from the kitchen. Theree was a couple that left and told our waitress they were tired of waiting. Mugg & Bean head office needs to intervene to improve the service delivery levels at Mugg and Bean White River Crossing. They are loosing customers and those that experience their service are left with negative impressions about the brand.
0 replies
70 months ago
Bottles App false same day delivery claim
I am highly frustrated and annoyed by the Bottles App service and its employees. I placed a grocery order today at around 3pm and received a call at 18h20 that unfortunately I wont receive my order today. Due to a high number of orders received on the App, they cannot get to my order as delivery drivers are offline. I was assured by the app that my groceries were being prepared by Pick n Pay but now your employees are contacting me to let me know, no one is available to pick them up and deliver them. I don't understand how the The App can offers customers a same day delivery service, accept and process orders - creating the false illusion that groceries will be delivered when in reality this is all a fabricated lie. Your employee Bongani Bodezi had the audacity to rudely put me on hold and have me listen to background music while I was expressing my frustrations to him, then blame it on his touch screen phone. Bottles cannot contact clients 10 minutes before groceries stores are scheduled to close to inform them that their deliveries will only get to them the next day. Its incredibly inconsiderate and selfish especially during difficult times for many families. Food is a need....not an option. You jeopardize people's livelihood because your App and brand is so greedy, it takes on high numbers of orders when it doesn't have the capcity to carry out those orders. You advertised a same day delivery service to you customers, which is a false claim and misleading advertising, you need to correct this immediately. The only reason I use this App versus others is because of that guarentee of convenience - which you failed to deliver on. I've incurred bank charges paying for an order I did not recieve (regardless of the refund), I have been inconvenienced and thus can no longer cook supper due to a lack of ingredients and this incident had added to my emotional distress. I demand to be compensated for your incompetence and for this matter to be escalated to the relevant parties as a matter of urgency!
0 replies
76 months ago
Edo Collection Attempt
Hi FNB, Please can you explain who Edo Collection Attempt is. I noticed they tried to deduct an amount of R2489.23 from my fraudulently this morning. I don't have a debit order for this amount and I see many cases on Hello Peter regarding this issue. Kindly investigate and get back to me as a matter of urgency. Thank you.
56 replies
115 months ago
Worst customer service
<p>I took my Samsung A5 in for repiars at the Appleberry at the Discovery building in Sandton. I wanted my LCD to be replaced as well as the sim card reader. As noted on the the form Ashique filled out, the only pysical damage on my phone were slight scratches on the housing and the broken LCD on the inside.</p> <p> </p> <p>Ashique said the sim reader was fine and the only thing I would need to repair was the LCD. He went on to advise me to go back to the previous business that had attempted fo fix my phone before and ask them to fix my LCD since they managed to repair my screen but not the LCD. I rejected Appleberry's quote as a result and apon collecting my device, I found my screen full of cracks and the screen was also parshly detched from the phone. This was after returning twice with your employee saying they couldnt find my phone. I was told that the phone was collected in that condition which was a lie (we both inspected the phone for physical damages before it went in and this was not noted on the form) and that returning my phone in the state that it was found was pointless if it was going in for repairs anyway.</p> <p> </p> <p>If a customer trusts you with their devices, plesae return them in the same condition as you found them in. Ashique proceeded to argue with me in this regard instead of apologising for returning my phone in that cracked state. If I was told my phone would be returned cracked due to the fact that it had to be assessed I would not have used AppleBerry's services. My phone has been with you for 3 DAYS for a quote!!! 3 DAYS!!! I have been inconvinienced and belittled by Ashique. He is a lying, arrogant employee who is never at his post at work. I still dont have my phone and am told it might only be available on Monday. Another one of your employees had to intervene due to his appalling service. My experiance with AppleBerry was disgusting and unacceptable!!!</p> <p> </p> <p> </p>
0 replies
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1 Star
4 (100%)