Avoid them like the plague!

We are very unhappy Whirlpool clients and this is solely because of their approved repairer - Appliance 365 who doesn't believe in any sort of customer service. :(

We called them out on the 23 Dec 2024 and they came to look at our oven and we were told that it was our thermostat that was faulty. They said they did not have stock and would need to order and so it completely ruined our Christmas lunch as I was hosting 12 people and I had planned a gourmet lunch as I am a talented cook. So we had to outsource to Woolies.

Yes, we took a while to make payment for the invoice and payment was done on the 14 Feb and emailed to Appliance 365 however its no excuse for Appliance 365 behaving in the poor manner they have been since receiving payment. There has been no response from Appliance 365 at all. We tried calling and their phone number just goes unanswered.

I then found the contact number for the technician Nkosi Khumalo and reached out to him on the 3 March. He asked for a copy of the invoice and proof of payment which we sent him that same day and he said he would check with the office and come back to me the following day, except he didn't and he just ignored my two messages to him asking for the update he had promised. Then on Wed 5 March, he sent me a screenshot which showed that our replacement part (thermostat) was expected to arrive on Fri 7 March.

On Monday 10 March I chased after Nkosi and he said the part arrived over the weekend and that dispatch would be done that day then he will call me and arrange installation.

I called Nkosi on Friday 14 March to ask for an update and reminded him that the part was meant to have arrived a week ago and he said he would check with the office and get back to me and regrettably I never heard back from him.

We are now gatvol of Appliance 365 as they are behaving like ****sters as once we paid them their office doesn't reply to any email nor are they reachable by phone. We made payment on the 14 Feb and it's now the 17 March and Appliance 365 could not care one bit that we have no working oven.

This utter lack of any sort of customer service has left us with such a bitter taste in our month that we are considering throwing out our oven and buying a brand new oven from one of Whilrpool's competitors.