Paid in Full, Still No Repair: Avoid Appliance 365 and Whirlpool

Our Whirlpool fridge/freezer stopped cooling, and we turned to Appliance 365, a service partner of Whirlpool Appliances, for help. We were required to pay over R4000.00 upfront for the necessary diffuser parts, with a promised delivery time of two weeks. However, five weeks have now passed, and Appliance 365 has been avoiding our calls around the clock. Their communication is virtually non-existent, making us question whether they even ordered the parts. Frank and Nkosi from Appliance 365 have consistently failed to show up on scheduled installation dates and have demonstrated a disturbing lack of honesty and professionalism. The service provided by Whirlpool and Appliance 365 has been extremely disappointing, and I would strongly advise against using their services.