Appliance Repair Centre Appalling Service and No Accountability or whatsoever from their end to customer

I had an absolutely terrible experience with Appliance Repair Center situated in Eloffsdal, Pretoria contact number 012 335 8610/ 076 649 0552. Not only was their service ***********, but I also experienced what I believe to be outright theft and appalling customer treatment.

I initially contacted them to repair my washing machine, and they came to fetch my washing machine, in which after that i made numerous calls to follow up on the progress and also get the quote and subsequent to the phone calls no feedback was give rather than that they are waiting for the part from their supplier, in which two months down the line i therefore requested them to return my washing machine so that i can seek for another services provide to assist. They remove my PC board out of my machine and never returned it with the machine and when I contacted them to inquired about the missing PC board, they outrightly told me they cant help me coz i was only coming back to them after a long time so i must sort myself out. Despite my argument that when they return the machine, i did not know what they did or taken out, only now when someone came to fix my machine onsite we then releasing that the PC board in not there, they never returned the board, nor offered any explanation, but refused to take responsibility. This has left my appliance unusable and will now cost me even more to replace the PC board and also fix the issue.

Worse still, their customer service was shockingly unprofessional—rude, dismissive, and in my experience, discriminatory. I was treated with blatant disrespect that bordered on ******. They even put down the phone on my ear, without us even getting a way forward with the missing PC Board and they have even wrote on he Whatsup communication that unfortunately PC board are a high turn over for their business so they can't help me. I was left feeling insulted and deeply frustrated by the way I was spoken to and ignored.

I strongly advise others to stay far away from this business. It’s not just about poor service—it’s about integrity, respect, and fairness, all of which were completely lacking here. If I could give zero stars, I would.