PB
Portia B
Active since Nov 2015
4
Reviews
0
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Reviews
4 reviews11 months ago
Appliance Repair Centre Appalling Service and No Accountability or whatsoever from their end to customer
I had an absolutely terrible experience with Appliance Repair Center situated in Eloffsdal, Pretoria contact number 012 335 8610/ 076 649 0552. Not only was their service ***********, but I also experienced what I believe to be outright theft and appalling customer treatment. I initially contacted them to repair my washing machine, and they came to fetch my washing machine, in which after that i made numerous calls to follow up on the progress and also get the quote and subsequent to the phone calls no feedback was give rather than that they are waiting for the part from their supplier, in which two months down the line i therefore requested them to return my washing machine so that i can seek for another services provide to assist. They remove my PC board out of my machine and never returned it with the machine and when I contacted them to inquired about the missing PC board, they outrightly told me they cant help me coz i was only coming back to them after a long time so i must sort myself out. Despite my argument that when they return the machine, i did not know what they did or taken out, only now when someone came to fix my machine onsite we then releasing that the PC board in not there, they never returned the board, nor offered any explanation, but refused to take responsibility. This has left my appliance unusable and will now cost me even more to replace the PC board and also fix the issue. Worse still, their customer service was shockingly unprofessional—rude, dismissive, and in my experience, discriminatory. I was treated with blatant disrespect that bordered on ******. They even put down the phone on my ear, without us even getting a way forward with the missing PC Board and they have even wrote on he Whatsup communication that unfortunately PC board are a high turn over for their business so they can't help me. I was left feeling insulted and deeply frustrated by the way I was spoken to and ignored. I strongly advise others to stay far away from this business. It’s not just about poor service—it’s about integrity, respect, and fairness, all of which were completely lacking here. If I could give zero stars, I would.
0 replies
53 months ago
CLAIMS COMPLAINT IWYZE
I am an unhappy IWYZE client so to cancel my insurance with them after the approval of my Rim and Tyre claim which i am struggling to get an approval for, where as i have done everything thing Auto Magic had requested me to do in order for my claim to be assessed and approved. Frankly IWYZE is the worse insurance i have ever dealt with in my life for the fact that for a simple claim like a tyre replacement one is expected to waiting for 5 to 7 working days for the claim to be processed that on it's own it ridiculours where with other VAP company it only takes them 3 to 4 hours to assess and approve your claim so you can continue with your life. I have been in the call since the morning trying to get hold of IWYZE claim department which I am still right not as i am caller 5 since 12:30 so if it take them that long to push their line and answer our calls, they it says much about their custtomer service is pathetic and i would not even refer anyone to ever join nor take any cover with IYWZE if this is the service and experience one has to endure when putting in a claim. I hope my claim for only R 2000.00 will be process and approved today in order for me to be able to change my tyre as i am not will to used my money again, as this is the norm with their claim process. you use your money to pay and they will only reimburse you two months down the line after you have foght with them. Custormer Service i rate them Zero, they need to up their game to try and impress their clients if they will still have any, as for me after this claim i am cancelling and going back to SANTAM where i know my claim will be treated with urgency and as client we are valued. Current claim number in question : IWYZTIWB200147, are waiting a simple approval from Liesel Diergaardt who is so unrecheable when contacted. Looking for your assistance on the matter, as it's the festive season and i need to travel back home in limpopo tomorrow morning.
53 replies
114 months ago
MOST HORRIBLE EXPEREINCE OF MY LIFE
<p>On 21 Nov 16, I booked a ticket from JHB to PE online and paid using my Visa Card and received confirmation of payment via my phone with twn separate deduction as they mentioned on their website that the Airline will debit their amount separate and also travelstart will debit their Admin fees separate too, in which I did not have a problem with it. On my way home I then receive an sms to say I had insufficient funds which to me that was bullshi as I had egnouh funds to purchase this ticket and the transation went through from my bank as i did check my balance and the money was debit. Due to lack of internet service at Home, I then waited for the morning to come through the office so I can sort this matter out, before making any call to travelstart I decided to first contact my bank in which they confirmed the amount paid via to travelstart from my account the day before and they even sent me a proof of payment. With my proof at hand I then called travelstart to sort out this issue on non payment, a gentleman by the name of Anele took my call in which after I explained my situation to him he then decided to put me through to their account department so they can assist me. Keelan was the lady whom I was then transferred too in that department in which I explained to her what transpered in which she then check and notice that some incompetent person on their side decided to deduct less amount by R115.03 than what he was supposed to have deducted, in which after that discovery she then orders me to rebook the ticket again in which I then indicated to her that I wont do such as it means today Ill be required to pay a high amount than yesterday in which I feel the error was on their side not mine. So they need to sort it out and give me my confirmed e-ticket, after my instruction she then promise to sort it out and will give me a call. I waited for almost 2 hours without hearing anything from her, I then took the libery to call her to find out what was the verdict to my suprised I WAS TOLD THAT UNFORTUNATERLY THEY IS NOTTHING TRAVELSTART CAN ASSIST ME WITH AND ILL HAVE TO REBOOK MY TICKET AT A NEW RATE, I THEN REQUESTED TO SPEAK TO HER MANAGER, AVRIL IS THE NAME OF THE INCOMPETENT MANAGER THAT HANGED THE PHONE ON MY EAR WHILE I WAS EXPALINING TO HER WAS HAD HAPPENED TO MY BOOKINGS. SORRY TO WRITE WITH BOLD LETTERS IS JUST THAT THIS WILL EXPLAIN HOW ANGRY I AM OF THE BAD, INCOMPETENT, UMPROFESSIONAL, HORRIBLE EXPEREICE I RECEIVED FROM TRAVESTART AS A COMPANY AND ITS UNPROFESSIONAL EMPLOYEES AND AS FOR AVRIL BEING A MANAGER IN HER CAPACITY SHE NEED TO KNOW HOW TO DEAL WITH UNSATIFIED CUSTOMERS AS CUSTOMER SERVICE IS A 101/ BASIC KNOWLEDGE FOR A PERSON IN HER CAPACITY, THIS WAS MY LASTTIME I WOULD EVER USE TRAVELSTART FOR ANY OF MY BOOKING AND I ADVISE PEOPLE OUT THEIR TO BE CAREFUL WHEN DEALING WITH SUCH A DISGRACE COMPANY WITH ITS EMPLOYEES AS YOU WONT GET ANY HELP NOR ASSISTANCE IN ANY OF YOUR ISSUES AT THE END OF THE DAY. TRAVESTART IS A FRAUDSTER SO USE OTHER WEBSITE THAT IT BELEIVE YOU ME, HOPE MY EXPEREINCE AND REVEIW REACH A MILLION OF PEOPLE SO THAT IT IS KNOW THAT TRAVELSTART IS A BAD, I MEAN BAD COMPANY TO DO ANY BUSINESS NOR TRANSCTION WITH THEM..... UNHAPPY FRUSTRATED CUSTOMER.</p>
56 replies
127 months ago
Got a very excellent service, keep up the good wrk
Wayne Powell, please keep up the good work, wish if they were other call center consultant with your great attitude and the willingness to go an extra mile for us client. keep up the good work...
75 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)