1 reviews | Active since Member
Contacted Mervyn from Appliance repair on Hannaford Road phoenix on mervynnaidoo354@gmail.com and 0658698018, to repair a door handle on our dish washer and repair a leaking aircon. On the first day Jay comes to our property and says the dishwasher needs a new motherboard which will cost R1400. Which we rejected as only the handle was broken. Within a few hours the motherboard price changed to R750. which we agreed on the condition that the give us back the motherboard that they have taken out. The aircon they stated required a service which they charged us R650 for. We agreed. the next day the air con is not working at all. A guy by the name of Melvyn drops of the dish washer and rushes of because he has a flat tyre and apparently the motherboard is in the other vehicle. The dishwasher door handle was not repaired. Upon numerous phone calls from Thursday we eventually email Mervyn on Monday. As both Jay and Melvyn started ignoring all calls. When we advise them that they have contacted fraud and we have phone call recordings, video evidence and watsapp message as proof, Jay denies even working for the company. Mervyn responds stating these guys no longer work for him and he was not even aware of the aircon service. He stated on email that he will sort the problem out personally in two weeks. We requested that he sorts the problem out the next day. Till today nobody has contacted us to rectify the problem. Upon research we have seen that many people have had problems with this same company. The have basically robbed us of R1580 including a call out fee, and now we have to pay someone else to correct the damages they have created. We have sent one voice recording to Mervyn and since then he has been avoiding us as well. Other numbers include 067 076 7361, and 0813739737. If they do not contact me and rectify problems we will use all evidence and press fraud charges.
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