No trust in appliance repairs...

Our Samsung washing machine was repaired by them, for quite a sum of money and it broke down, within the 3mnth warranty period.

The technician inspecting the issue at our home, acknowledged that it was part of their previous repairs and should be repaired free of charge, against the warranty. Was reasonably happy so far, as I realise that parts used, might've been inferior, so as long as they replaced it free of charge, it would cost us inconvenience only.

However, TWO WEEKS later, we were still waiting, to have the faulty bearing replaced. My wife followed up several times and every time it was, "waiting on the part" etc. I got annoyed and wrote an email to the address supp****, demanding action, as well as a reset of the warranty period, which by now, has expired. NO REPLY on the email, BUT miraculously, the machine was delivered, later the same afternoon!!

I loaded a bundle of washing, which by this time, has grown fairly large. Low and behold, doesn't the EXACT SAME noise not shout out at me, on FIRST USE!

This was reported to them first thing, after the weekend, which has since started...

They agreed to come and collect it soon, as (obviously) something was not right...my wife played them a video to illustrate...

Twice have they made arrangements to come and collect the machine again and every time, I purposely stayed HOME ALL THE TIME, so as not to inconvenience them, but we're STILL WAITING. Of course NO CONTACT from them to make alternative arrangements, or anything; I was only sitting at home like an idiot, for nothing...

Must admit, that reading other people's experiences with them, I don't have much faith, that the issue will eventually be sorted out, amicably.

Most certainly will NOT recommend their services to anybody...