********* business practice

Billed 3 December 2025, This service was used for our fridge belonging to my elderly parents and was the most appalling service received for our fridge. The technician didn't even advise that due to the year of the model being and old Samsung double door fridge/freezer that the parts would be difficult to find. Instead they set to work and hit us with a bill which we paid-R2500. The invoice has no guarantee or warranty provided on their work.

A week and a half later the fridge was completely dead. They said it was a different part and that we wouldn't be charged for labour and they need to find the part and give us a quote. Firstly they didn't even give an estimation of the part that would be needed and after not having a fridge or freezer at all for almost a month during the festive season. They proceeded to hang up on and ignore calls from my sister who was in contact with them regarding the problem.

Extremely poor business ethic by not providing quotes before hand and just expecting payment without quotes on parts and labour prior to actioning or agreement that financially would be able to.

Ethical practice is to give notice that you wi struggle to find parts for a model before hand. The customer can then decide if they will be proceeding with your company or looking at other options.

Not providing again an estimate quote before hand for the "different issue" that needs another new part - more ********* practice.

Treating paying customers poorly when trying to have some help or information that they cant fulfill the process and letting our food spoil and needing to be thrown out after waiting into the second week of January 2026 for this company to take our calls or reach out with the fact that they cant fulfill. Leading us on all that time.

This was an incredibly stressful experience for the family. By which it feels like a ****ming way to go about business.

Please look for reputable companies or seek a second opinion before deciding to go with this company.

It it were possible this company in the service and ********* business practice with our family should received 0 stars or less.