Tanya Jooste APT WORK AND TRAVEL ****

I am extremely traumatized and disgusted at Tanya Jooste and APT WORK AND TRAVEL. On 1 August 2024 I booked a trip to NZ for myself and my 2 foster children to attend my grand daughter's wedding on 29 November. Tanya insisted that I paid the full amount of R82 000 within 24 hours. R40 000 was paid immediately and within 12 hours the price had gone up by R4000 and I paid R46000 immediately or I would lose the booking, she said. I made several enquiries about the booking and payment receipt but got no response for 3 weeks. In September I discovered that she had vacated the premises that she was advertising as her business premises more than 2 years ago and that she was operating from home. After many requests for payment and itinerary confirmation, she agreed to meet with me in September to discuss the issues. By this time I had proceeded with my own VISA applications, for which I had paid her and requested a refund. At the meeting, she told me that she had not paid for the tickets or Visas. She also indicated that she no longer had the money I paid her and that she had used it. She promised that we would fly on 23 November. Below her email undertaking on 25 September.

From: Tanya@ap*****.co.za <Tanya@ap*****.co.za> Sent: Wednesday, 25 September 2024 17:11 To: 'Isabel Sanderson' <isabel.sanderson@up.ac.za> Subject: MEETING 24TH SEP

Good Morning Isabel thank you for the time to meet with me yesterday to discuss everything and a way forward. I will refund your visa money and insurance money to you within this week. I will refund the R40 000 so it generates back into your account for you to repay back to me in order for me to issue the first ticket within next few weeks That I will issue all 3 tickets over a spaced time so that you all still travel on 23rd November as per booking I am holding. I confirm I have the bookings on hold as per itinerary off Amadeus that I emailed to you on Monday I will not let you down – as per our messages this afternoon I will send pop tomorrow before 10h00 for the visa and insurance.

Kindest Regards

Tanya none of this happened. I asked her to issue a receipt for the money paid to her in order for me to prove that I had booked and paid for return flights. She wrote 7 iterations of receipts with the wrong dates and amounts paid. I realized that I was in big trouble when she indicated that she was going to borrow money from an investor to pay for our tickets. I enquired daily about the progress and finally received a letter from a lawyer stating that I had to make any inquiries regarding my booking to them. Two days later the lawayer indicated that they were no longer representing Tanya and that I had to negotiate with her directly. On the 17 October I borrowed money and booked new fligths and submitted Visas. On 22 November I received the following mail. This was 1 day before our departure:

Tanya@ap*****.co.za 22 Nov 2024, 20:35

Good Morning Isabel – firstly my greatest apologies to you and your family for this inconvenience and disappointment caused around your holiday.

I understand and agree that APT agreed to refund you the amount paid on air tickets and the extra you had to pay in on purchasing new tickets to fly . At this stage APT is not in the situation to refund any monies but we are working on a solution to refund you asap Please also if we can communicate further on email only Thank you Tanya She has not made contact with me and has made no attempt to indicate that she was going to make good on her promise. Do not do business with this woman as she is a ruthless *****. Unless you have money for a lawayer and if everyone that she ****s reports her, she will not be prosecuted. She will keep getting away with what she does.