IS
Isabel S
Active since Sep 2021
5
Reviews
0
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Reviews
5 reviews8 months ago
Createk Systems - Creativity in Technology
Createk is truly an IT company that goes above and beyond for its clients. What sets them apart is the personal care they put into every interaction, while maintaining a high level of professionalism in all aspects of their work. Their team is not only highly competent but also genuinely committed to finding the best solutions for their clients. The consistent quality control and follow-up they provide give me complete confidence that any project or service request will be handled thoroughly and efficiently. What I appreciate most is that their service remains the same whether you are a large educational institution with complex IT needs or a home office worker needing reliable support. Every client receives the same level of dedication and respect. It is rare to find an IT partner that balances technical excellence with such a personal approach. Createk has mastered both, and I can wholeheartedly recommend them to anyone looking for reliable, top-class IT services.
0 replies
15 months ago
Tanya Jooste APT WORK AND TRAVEL ****
I am extremely traumatized and disgusted at Tanya Jooste and APT WORK AND TRAVEL. On 1 August 2024 I booked a trip to NZ for myself and my 2 foster children to attend my grand daughter's wedding on 29 November. Tanya insisted that I paid the full amount of R82 000 within 24 hours. R40 000 was paid immediately and within 12 hours the price had gone up by R4000 and I paid R46000 immediately or I would lose the booking, she said. I made several enquiries about the booking and payment receipt but got no response for 3 weeks. In September I discovered that she had vacated the premises that she was advertising as her business premises more than 2 years ago and that she was operating from home. After many requests for payment and itinerary confirmation, she agreed to meet with me in September to discuss the issues. By this time I had proceeded with my own VISA applications, for which I had paid her and requested a refund. At the meeting, she told me that she had not paid for the tickets or Visas. She also indicated that she no longer had the money I paid her and that she had used it. She promised that we would fly on 23 November. Below her email undertaking on 25 September. From: Tanya@ap*****.co.za <Tanya@ap*****.co.za> Sent: Wednesday, 25 September 2024 17:11 To: 'Isabel Sanderson' <isabel.sanderson@up.ac.za> Subject: MEETING 24TH SEP Good Morning Isabel thank you for the time to meet with me yesterday to discuss everything and a way forward. I will refund your visa money and insurance money to you within this week. I will refund the R40 000 so it generates back into your account for you to repay back to me in order for me to issue the first ticket within next few weeks That I will issue all 3 tickets over a spaced time so that you all still travel on 23rd November as per booking I am holding. I confirm I have the bookings on hold as per itinerary off Amadeus that I emailed to you on Monday I will not let you down – as per our messages this afternoon I will send pop tomorrow before 10h00 for the visa and insurance. Kindest Regards Tanya none of this happened. I asked her to issue a receipt for the money paid to her in order for me to prove that I had booked and paid for return flights. She wrote 7 iterations of receipts with the wrong dates and amounts paid. I realized that I was in big trouble when she indicated that she was going to borrow money from an investor to pay for our tickets. I enquired daily about the progress and finally received a letter from a lawyer stating that I had to make any inquiries regarding my booking to them. Two days later the lawayer indicated that they were no longer representing Tanya and that I had to negotiate with her directly. On the 17 October I borrowed money and booked new fligths and submitted Visas. On 22 November I received the following mail. This was 1 day before our departure: Tanya@ap*****.co.za 22 Nov 2024, 20:35 Good Morning Isabel – firstly my greatest apologies to you and your family for this inconvenience and disappointment caused around your holiday. I understand and agree that APT agreed to refund you the amount paid on air tickets and the extra you had to pay in on purchasing new tickets to fly . At this stage APT is not in the situation to refund any monies but we are working on a solution to refund you asap Please also if we can communicate further on email only Thank you Tanya She has not made contact with me and has made no attempt to indicate that she was going to make good on her promise. Do not do business with this woman as she is a ruthless *****. Unless you have money for a lawayer and if everyone that she ****s reports her, she will not be prosecuted. She will keep getting away with what she does.
0 replies
56 months ago
Rain service deterioration
I have been using Rain for over a year and the service has deteriorated to the point where I am unable to attend online meetings due to unreliability. I am on the premium package at R999 per month, but the service drops out all the time. From 5 to 9am the service is poor. Sunday evenings are also a futile excercise as family time since you can not watch a movie without the streaming stopping and starting all the time. Today 24 Sept 2021 at 15h00 the service is so bad that I am unable to submit my review or read any reviews as the internet is off and on all the time. The router is green all the way, but there is no service at all. Whenever the service is back on, i will submit this, Last year between July and November the service was excellent, but since then I have logged issues every month. Downgraded to the standard package in December but the service was so bad that I requested upgrade to premium in January. I requested this every month and finally in July the upgrade was done, but with little effect to the poor service. Last week the rain technicians came out and did a config change on the router, but still no change in internet availability.
53 replies
56 months ago
Hello Peter and Vodacom
I am very pleased and grateful for the progress made today as a result of the Hellopeter intervention. I am relieved that Vodacom takes the complaints logged via Hellopeter seriously.
53 replies
56 months ago
SAMSUNG S21 ultra out of box failure
I upgraded to a Samsung S21 Ultra on 24 August 21. Returned to Vodacom Kollenade within 24 hours due to the phone not functioning. Battery depleted in a matter of 3 - 4 hours even in standby mode. Transfer of data to new device extremely slow. Consultant did software upgrade and sold me a fast charger for R799. I tried again and after 48 hours the consultant agreed that there was a problem and sent the phone for OBR out of box repair. I received an sms stating it was sent to and advanced repair centre and after 14 days received an sms stating the device would be ready for collection within 3 days. I refused the repaired device and demanded a new phone. Vodacom informed me that Samsung denied the out of box failure and said they did nothing to fix the phone. Can someone assist with this matter?
159 replies
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2 Star
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1 Star
1 (20%)