Couriers that can't be trusted

I have never received such bad service from a company. They were appointed to deliver my MFC car papers to me. They were required for security reasons to request a code when delivering. Not only did they not request the code. they delivered to the incorrect address and incorrect person. It took 2 weeks and a lot of fighting for them to rectify the error. They still upon delivering tried to place blame else where instead of just admitting they made a mistake and apologizing - making the situation much worse. I am happy I eventually got my car papers. But I certainly feel that these are couriers you cannot trust and should not use.