Head our warning. Aqualid takes your money and runs.

I see another review on this company and suggest that others head our warning. We paid our deposit for a pool cover on 27 May, and were told the cover could take a little time, but not longer than 4 weeks. Template style excuses carried on from there - 3 June, delays on manufacture, 24 June we were told all was sorted and we would have our cover in a week (31 June) Their phones went dead on 29 June. We emailed and Aqualid claimed the whole family had flu (and had tested covid negative), which is why their phones had been off. Odd to switch a business phone off for flue. We were told they would be able to install by 14 July but would reconfirm a date. Their phones were active for a few days and then went dead again 14 July. I have sent emails and no reply. My wife has left messages no reply. We offered to take the cover and not have it installed as the installation is delayed by the flu. If they couldn't drop the cover it meant they didn't have it and we would thus want our money back. They have ignored this. Their systemic excuses lead me to believe that you will use any opportunity to delay and not deliver. If anything the riots and taxi violence will be their next excuse. We will be going the legal route to get our money back and will ensure that I warn every potential customer of Aqualid. I am tired of people taking ordinary citizens for a ride. Enough is enough.