Return my money

I have send an email canceling my account with AQUAZANIA in November. I have sent emails too and I’m shocked to see them debit me again now in January 2026.

I have sent emails to *** and ***

They both ignored my cancellation in November after I told them I’m giving them one month notice.

I have sent an email both asking they refund me back as I don’t understand why the debited me.