ARA should be reported to Credit Ombud

If I could give minus 5 starts I would. This company is unprofessional, rude and not helpful at all. Despite trying to make an arrangement that they refused, getting send back and forth between them and Makro - I managed to resolve the issue with Makro and pay the outstanding balance on this account. I get 25 missed calls from ARA on a daily basis and again tried to contact them to inform them that I made payment in full. 3 calls later which was transferred to 6 different agents and then dropped, I gave up - I made payment so I have nothing to hide from them! My next step is to report them to the Debt Collectors Ombud because they are extremely inefficient! How this company still exists is beyond me.