The absolute worst

Absolutely pathetic service. I got handed over for recovery on my FNB credit card due to loss of income. We made payment arrangements and I stuck to the agreement and upheld my end and settled the outstanding ballance in November 2025. Since then I have been trying to get a letter confirming that I have done so with no results. Numerus emails sent with absolute silence from there end. I call them and get told that i will have the letter by 7pm the afternoon just to receive nothing from them. I can not do any aplication for credit and everything on my end is on hold because of this. My account is in a possitive at this stage yet im still charged interest on my own money. DO NOT go into a payment arrangement with these people. Shocking service for people that work in the legal space!