REFUSING TO PAY FOR THE DAMAGE CAUSED BY THE COMPANY

Evening, I am writing this review with so much disappointment. This afternoon 25th November 2024, my husband was dropping off kids at INDAWO THE PRECINCT LIFESTYLE APARTMENTS and as my husband who is driving an Hyundai H1 bus approached the gate, the security guy opened for him with a code that was provided by the parents whom their kids were being dropped off and we fully got access to enter as their kids are still minors (6year old) and we could not leave them by the gate. the boom gate opened and the spikes reflected green for for him to enter but as he drove in the spikes popped all the four tires as it was malfunctioning and it indicated the green light for him to to enter. The security who was on duty from Aragon security group was very helpful as he admitted that its their gate that was faulty and the technicians were on site fixing the problem and had also switched on the main power on, both the security and the technician tested the gate again after the incident happen on my vehicle and discovered that it was still faulty. My husband was asked then asked to wait for the area manager MR Mthunzi who was supposed to guide us as to what should be done, after several attempts to reach him on his cellphone, he eventually he answered and responded by saying his sick and could not be of assistance and referred us to his manager MRS Ignatius. My husband got hold of MRS Ignatius and explained what had transpired and she just simply responded by saying they take full responsibility but we must purchase new tired from our own pocket and send them an invoice and they will pay. I am very disappointed with her response because I explained to her that we a a small business and we do not have the cash flow to buy 4 tires and it is also in the middle on the month and we are awaiting payments from parents and the bus needs to be towed to our house as it could not move due to the damage caused. That is when she responded by saying that unfortunately we are not the residents of the complex and we are not covered as their contracts is with complex tenants and not visitors. I am writing this complain to get help as I am really disturbed by this kind of treatment and responds as my husband was not trespassing the complex and he used the code that was provide by the parent whom their kid was being dropped off . I would really appreciate urgent assistance as Aragon Security Group has failed assisting me.

Regards Annah Sadike

082 589 4342

sadikeannah@gmail.com