Poor systems and worse Customer Support

I have experienced repeated system malfunctions on Aramex Global Shopper. The platform is unreliable and regularly creates unnecessary delays and confusion.

The bigger issue, however, is the so-called Customer Support. Instead of resolving queries properly, they focus on closing tickets with no customer engagement. I have had multiple queries marked as closed/resolved without any actual solution, follow-up, or corrective action.

Closing a ticket does not equal resolving a problem.

This pattern reflects poor service standards and a lack of accountability. Customers should not have to repeatedly reopen queries for the same unresolved issues.

Very disappointing experience.