RR
Randall R
Active since Jun 2013
22
Reviews
0
Industries
Reviews
22 reviews2 months ago
Poor systems and worse Customer Support
I have experienced repeated system malfunctions on Aramex Global Shopper. The platform is unreliable and regularly creates unnecessary delays and confusion. The bigger issue, however, is the so-called Customer Support. Instead of resolving queries properly, they focus on closing tickets with no customer engagement. I have had multiple queries marked as closed/resolved without any actual solution, follow-up, or corrective action. Closing a ticket does not equal resolving a problem. This pattern reflects poor service standards and a lack of accountability. Customers should not have to repeatedly reopen queries for the same unresolved issues. Very disappointing experience.
0 replies
14 months ago
Too *********** to cancel their overpriced “service”
Want to cancel my MWEB contract - constant unjustified price increases have made them uncompetitive. They don’t answer their phones, and the Bot is useless. They give out 2 email addresses: one is out of service with emails sent to it returned undeliverable; and the other gives auto-reply that they will respond writhing 24-48 hours. But they never do. In 2 weeks I have received 3 successive such auto-replies and still nobody at MWEB has bothered to contact me. They are so useless they can’t even terminate their overpriced abysmal “service”.
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19 months ago
Consistently poor service
Every time I deal with this company, they find news ways to annoy their customers. They have a good product, but intellectually-impaired employees that deliver consistently terrible service.
0 replies
22 months ago
Systemic incompetence and disinterest in its customers
Good concept but the worst possible execution. Customer Support is appalling - closing queries without resolving anything. Management and accountability is absent. They routinely overcharge for customs duties and withhold declarations to avoid detection of their mistakes. This incompetence and inefficiency causes long delays in the clearance process. They overcharged my last shipment by 121%! No apologies or any kind of remorse expressed. Their systems are broken- constantly sending wrong emails. And in other cases not sending required notification.
0 replies
22 months ago
Avoid AGS’s systemic incompetence and disinterest in it’s customers
Good concept but the worst possible execution. Customer Support is appalling - closing queries without resolving anything. Management and accountability is absent. They routinely overcharge for customs duties and withhold declarations to avoid detection of their mistakes. This incompetence and inefficiency causes long delays in the clearance process. They overcharged my last shipment by 121%! No apologies or any kind of remorse expressed. Their systems are broken- constantly sending wrong emails. And they n other cases not sending required notification.
0 replies
23 months ago
Appalling Customer Support
Good business concept but Customer Support ranges from mostly absent to ***********. Customer Support have absolutely no regard for the customer. They and management hide away from customers and make sure they are unreachable. No accountability at all in this organisation.
0 replies
24 months ago
Broken airline
Broken in-flight entertainment screens for 11 hour flight. Staff unhelpful offer no solution or compensation.
0 replies
25 months ago
No service, no accountability
Lack of competence in Customer Support. Nobody to escalate to. Nobody cares and management are hiding away from the customers and accountability.
0 replies
25 months ago
Incompetence
Customer support incompetence abounds. Supervisors and management hide away. Nobody cares about the customer and nobody is accountable.
0 replies
25 months ago
Service still terrible
Every time I deal with this company, they find news ways to annoy their customers. They have a good product, but intellectually-impaired employees that deliver consistently terrible service. But clearly they don't care what their customers think. They've been getting loads of negative reviews for years, but they do absolutely nothing to address the incompetence and shocking service.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
22 (100%)