Trojan South Africa
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Trojan South Africa
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDG
Diane G
1 reviews | Active since Aug 2022
6 Apr 2026, 06:51
Substandard products and non-existent customer service
Poor quality equipment and zero customer service when you attempt to fix it yourself. We have been trying to get assistance for more than a year with no response from them. Major components are plastic, when it breaks you cannot get hold of them to service or replace. Would not recommend anyone buying their equipment.
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Diane G
1 reviews | Active since Aug 2022
6 Apr 2026, 06:51
Substandard products and non-existent customer service
Poor quality equipment and zero customer service when you attempt to fix it yourself. We have been trying to get assistance for more than a year with no response from them. Major components are plastic, when it breaks you cannot get hold of them to service or replace. Would not recommend anyone buying their equipment.
0
Replies (0)JB
Janika B
1 reviews | Active since Nov 2025
3 Apr 2026, 11:50
Treadmill TR1610 terrible
Terrible customer service from both trojan and Makro. Treadmill TR1610 lasted 4 weeks before giving problems. Took 4 technicians and was still not fixed. Had to use a lawyer to get a refund. This process took more than 2 months after purchase. Never again.
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Janika B
1 reviews | Active since Nov 2025
3 Apr 2026, 11:50
Treadmill TR1610 terrible
Terrible customer service from both trojan and Makro. Treadmill TR1610 lasted 4 weeks before giving problems. Took 4 technicians and was still not fixed. Had to use a lawyer to get a refund. This process took more than 2 months after purchase. Never again.
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Replies (0)AM
Angelique M
1 reviews | Active since May 2015
5 Jan 2026, 10:42
Formal Complaint and Urgent Resolution Required – Trojan Power Gym 2.0
Dear Trojan I am writing to formally raise a complaint regarding the Trojan Power Gym 2.0, purchased from Makro on 4 September 2025 for R6,299.10. We were extremely excited about this purchase, especially as all other equipment in our home gym is Trojan-branded, and we have always trusted the quality of the brand. We arranged for the Trojan technician supp**** by Makro to install the machine. From the very first workout attempt, it became clear that the machine is completely unusable. Even with no weights loaded, the movement is excessively tight and resistant to the point that none of the exercises can be performed. For context, my husband has been training six times a week for over 20 years and can bench press 200kg. Even for him, the machine is impossible to use, which clearly indicates a serious mechanical or design issue. A call was logged with Trojan on 11 November 2025. The same technician who installed the unit was sent out to inspect it. He confirmed that the setup was correct and, while at our home, conducted a video call with a senior representative from the Johannesburg head office to demonstrate the issue in real time. Despite clearly seeing that the machine cannot be used, we were told that “this is how it comes” and that nothing can be done. This response is completely unacceptable for a product at this price point. To further investigate, we visited Makro in-store and tested another Trojan Power Gym, as well as the larger Trojan model (which unfortunately cannot fit into our garage). These machines were significantly smoother and far easier to use, confirming that the issue appears to be specific to the Power Gym 2.0 model or our unit. At this point, the machine has been unused for months, despite being brand new, and we are extremely disappointed with both the product performance and the response received. We are therefore requesting one of the following, urgently: 1. A suitable replacement with a machine that functions correctly and smoothly, or 2. A full refund of the purchase price. We will not accept a response of “it is what it is.” This matter needs to be resolved promptly, as we have been without usable equipment for an unreasonably long period. Please treat this as an urgent complaint and advise on the next steps as soon as possible. Kind regards,
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Angelique M
1 reviews | Active since May 2015
5 Jan 2026, 10:42
Formal Complaint and Urgent Resolution Required – Trojan Power Gym 2.0
Dear Trojan I am writing to formally raise a complaint regarding the Trojan Power Gym 2.0, purchased from Makro on 4 September 2025 for R6,299.10. We were extremely excited about this purchase, especially as all other equipment in our home gym is Trojan-branded, and we have always trusted the quality of the brand. We arranged for the Trojan technician supp**** by Makro to install the machine. From the very first workout attempt, it became clear that the machine is completely unusable. Even with no weights loaded, the movement is excessively tight and resistant to the point that none of the exercises can be performed. For context, my husband has been training six times a week for over 20 years and can bench press 200kg. Even for him, the machine is impossible to use, which clearly indicates a serious mechanical or design issue. A call was logged with Trojan on 11 November 2025. The same technician who installed the unit was sent out to inspect it. He confirmed that the setup was correct and, while at our home, conducted a video call with a senior representative from the Johannesburg head office to demonstrate the issue in real time. Despite clearly seeing that the machine cannot be used, we were told that “this is how it comes” and that nothing can be done. This response is completely unacceptable for a product at this price point. To further investigate, we visited Makro in-store and tested another Trojan Power Gym, as well as the larger Trojan model (which unfortunately cannot fit into our garage). These machines were significantly smoother and far easier to use, confirming that the issue appears to be specific to the Power Gym 2.0 model or our unit. At this point, the machine has been unused for months, despite being brand new, and we are extremely disappointed with both the product performance and the response received. We are therefore requesting one of the following, urgently: 1. A suitable replacement with a machine that functions correctly and smoothly, or 2. A full refund of the purchase price. We will not accept a response of “it is what it is.” This matter needs to be resolved promptly, as we have been without usable equipment for an unreasonably long period. Please treat this as an urgent complaint and advise on the next steps as soon as possible. Kind regards,
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Replies (0)AS
Ajay S
1 reviews | Active since Dec 2015
15 Dec 2025, 12:47
Best service for replacement parts
I just want to give a huge thumbs up to Trojan. I hope I have the correct company. I bought a trojan strenght bench. It seemed like the weights was laying on the cushions of the bench while in storage. It was flat. I cantacted trojan and the dropped off new items. Best service I have ever gotten from any company in a very very long time in south africa.
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Ajay S
1 reviews | Active since Dec 2015
15 Dec 2025, 12:47
Best service for replacement parts
I just want to give a huge thumbs up to Trojan. I hope I have the correct company. I bought a trojan strenght bench. It seemed like the weights was laying on the cushions of the bench while in storage. It was flat. I cantacted trojan and the dropped off new items. Best service I have ever gotten from any company in a very very long time in south africa.
0
Replies (0)